Anybody else get flak for using pickup for service?

[Dice Roll]

Local dealer is talking me out of sending them work. Called to get it picked up and they were quick with the “will you be waiting” question. I said I wanted the pickup and delivery and they were all huffy and puffy. “Have to pull a salesman.”

well I guess he can’t sit on Facebook in the showroom for the 15 minute round trip. I’m sure they have a line of buyers right now.

ford is advertising the hell out of this service on the local news. Anybody else made to feel a burden to the dealer?

 

[Blksmk]

Luckily I don't do any business with dealerships.

 

[Aspen03]

Same. I've made it my entire life not purchasing vehicle from a dealer. I worked for large dealer in the area for about 2 months several years ago before I walked out in the middle of a busy saturday because of all the bs and attitude that they are completely in control of managing. Your post doesnt surprise me one bit. That being said if you're insistent on the dealer service or if its warranty related I'd find another dealer because if you're getting attitude now just imagine how they treat a vehicle they dont want to deal with.

 

[carymccarr]

Local dealer is talking me out of sending them work. Called to get it picked up and they were quick with the “will you be waiting” question. I said I wanted the pickup and delivery and they were all huffy and puffy. “Have to pull a salesman.”

well I guess he can’t sit on Facebook in the showroom for the 15 minute round trip. I’m sure they have a line of buyers right now.

ford is advertising the hell out of this service on the local news. Anybody else made to feel a burden to the dealer?

What do you have, navigator?

Didn’t you just buy a month ago? What issues are you having? Maybe it’s a dealer oil change or something that isn’t ford warranty work so they are being fussy etc?

 

[Dice Roll]

Have a door that doesn’t close flush. Pretty common to have funky door alignment from what I saw on the lots. This one is pretty bad and can get some air noise passing people. They didn’t get to it last trip in.

going to get oil change since past break in and approaching one year on it.

Toyota dealers have been much much better to deal with over the years. Haven’t had reason for a trip to ford in a long time. The dealers are ***** here to begin with on sales, went with this bunch for the sensor issue because another one made it clear they weren’t happy I called. Said to take back where I bought it. Seems they all have computer fed systems on the phones to let them know who you are, what, you have.

so you get flagged right away. One place let it slip they were putting me off for weeks because I didn’t buy there.

 

[carymccarr]

Have a door that doesn’t close flush. Pretty common to have funky door alignment from what I saw on the lots. This one is pretty bad and can get some air noise passing people. They didn’t get to it last trip in.

going to get oil change since past break in and approaching one year on it.

Toyota dealers have been much much better to deal with over the years. Haven’t had reason for a trip to ford in a long time. The dealers are ***** here to begin with on sales, went with this bunch for the sensor issue because another one made it clear they weren’t happy I called. Said to take back where I bought it. Seems they all have computer fed systems on the phones to let them know who you are, what, you have.

so you get flagged right away. One place let it slip they were putting me off for weeks because I didn’t buy there.

Gotcha. Is it a navigator or expy?

Didn’t you buy after feb of this year? Or maybe this thread was from feb last year. Not sure since there’s no year.

Either way that’s annoying but **** em. If they are supposed to pick up, they pick up. They can huff and puff, hem and haw as much as they want. At the end of that scheduling call they’re agreeing to pick up or the regional rep is getting a call.

 

[Dice Roll]

Expy. It got here like the last day of feb. built in middle of August. I don’t let oil go past a year due to build up. It had a few hundred miles on it so it got used and then sat for spells. Said it was shuttled around to their other lot some. I’m not big on break in oil or filter staying on very long. Also I think ford will pull the points at some point so no need to set up a battle down the road when I don’t roll that many miles to begin with. That and with the virus it may take ten years to get to 15k miles.

 

[carymccarr]

Expy. It got here like the last day of feb. built in middle of August. I don’t let oil go past a year due to build up. It had a few hundred miles on it so it got used and then sat for spells. Said it was shuttled around to their other lot some. I’m not big on break in oil or filter staying on very long. Also I think ford will pull the points at some point so no need to set up a battle down the road when I don’t roll that many miles to begin with. That and with the virus it may take ten years to get to 15k miles.

Ahhh ok. It was pre owned. Got it. Sorry. Missed that.

Either way I’m with you on the oil change. At 1k miles I’ll get mine changed. Always have.

 

[JExpedition07]

They might not want employees getting in other peoples cars right now for safety reasons. If someone who was infected called their employee has to get inside a Petri dish of someone else’s germs and vice versus if they are your car will be a hot spot. It’s sharing close proximity with a stranger whether you aren’t in the car or not....just a thought. I know they aren’t allowed to do test drives right now etc in many states. Although you’d think they would just come out and say it if that were the case.

 

[Dice Roll]

Ahhh ok. It was pre owned. Got it. Sorry. Missed that.

Either way I’m with you on the oil change. At 1k miles I’ll get mine changed. Always have.

it’s was new. Just had a few hundred miles on it.

 

[Dice Roll]

They might not want employees getting in other peoples cars right now for safety reasons. If someone who was infected called their employee has to get inside a Petri dish of someone else’s germs and vice versus if they are your car will be a hot spot. It’s sharing close proximity with a stranger whether you aren’t in the car or not....just a thought. I know they aren’t allowed to do test drives right now etc in many states. Although you’d think they would just come out and say it if that were the case.

you'd think ford wouldn’t advertise it nationwide if that were the case. That and all the before and after cleaning this and that they do.

 

[carymccarr]

it’s was new. Just had a few hundred miles on it.

How does that work? Demo car or something? You must have got a screamin deal. Nice.

 

[Dice Roll]

Had couple hundred miles. Not uncommon. Can happen with dealer trade for instance. Think it has to have over 500 before it can’t be sold as new. Crosses to demo or used at that point.

 

[Dice Roll]

So I caught that commercial again and noticed at the bottom in tiny font and such a light color it is almost a ghost, it’s only at participating dealers. That’s ****** lame. Parade that out like the Fourth of July and then it’s subject to somebody worried about losing their third beach house so they back out of doing it.

 

[rjdelp7]

Most dealers have a shuttle, that runs people home. When the service is done they pick you up. A pick up service requires 2 people and is not going to happen. The Lincoln Dealer gave me a loaner. I had to wait for it to be cleaned. The last customer took it on a 1000mi trip, while there car was at the dealer waiting for parts. I don't think the dealer was happy with those people. There is always someone who tries to beat the system. I always ask for a loaner and never been turned down.

 

[Calidad]

Have a door that doesn’t close flush. Pretty common to have funky door alignment from what I saw on the lots. This one is pretty bad and can get some air noise passing people. They didn’t get to it last trip in.

going to get oil change since past break in and approaching one year on it.

Toyota dealers have been much much better to deal with over the years. Haven’t had reason for a trip to ford in a long time. The dealers are ***** here to begin with on sales, went with this bunch for the sensor issue because another one made it clear they weren’t happy I called. Said to take back where I bought it. Seems they all have computer fed systems on the phones to let them know who you are, what, you have.

so you get flagged right away. One place let it slip they were putting me off for weeks because I didn’t buy there.

All the Toyota dealers 7 in my region are just store fronts to two giant Auto groups. They are by far the worst dealers in our region with the Auto group own Subaru dealers a close 2nd. Its a major reason after 20yrs of Subaru and Toyota ownership I now own neither and will tell others to skip them shop other brands in our region. And I don’t even go to dealers. My 2010 Subaru had 4 dealer visits when I sold it last September.

I have 6 Ford dealers within 40min or less of my house everyone of them are locally family owned shops. They all know they are competing for the same customers and they all are pretty decent but have various weaknesses.

 

[Calidad]

Most dealers have a shuttle, that runs people home. When the service is done they pick you up. A pick up service requires 2 people and is not going to happen. The Lincoln Dealer gave me a loaner. I had to wait for it to be cleaned. The last customer took it on a 1000mi trip, while there car was at the dealer waiting for parts. I don't think the dealer was happy with those people. There is always someone who tries to beat the system. I always ask for a loaner and never been turned down.

All our local dealers ditched their shuttle guys. They all use Uber or that other service now.

 

[Julio Walker]

Have a door that doesn’t close flush. Pretty common to have funky door alignment from what I saw on the lots. This one is pretty bad and can get some air noise passing people. They didn’t get to it last trip in.

going to get oil change since past break in and approaching one year on it.

Toyota dealers have been much much better to deal with over the years. Haven’t had reason for a trip to ford in a long time. The dealers are ***** here to begin with on sales, went with this bunch for the sensor issue because another one made it clear they weren’t happy I called. Said to take back where I bought it. Seems they all have computer fed systems on the phones to let them know who you are, what, you have.

so you get flagged right away. One place let it slip they were putting me off for weeks because I didn’t buy there.

I concur with this. I was told to take it where I bought it and this one is 5 mins from my house versus 45 mins. I wrote a review and they apologized. I wish corporate Ford would do a better job with customer service and follow up with local dealers terrible service.

 

[Dice Roll]

Much to my surprise they did it today without any grumbling. Even offered loaner. They did take all day on an oil change and getting door to close flush, plus right at end told me it would be tomorrow morning before they are done.

I remember years ago having to put the new cam sensor in myself on a 7.3 because the ford dealer took all day Without even pulling it in bay or offering loaner and I had looked at the owners car collection over more than enough. Must be a ford thing.

 

[rjdelp7]

So...you sat home all day without a vehicle. What was the point of that? If you took there loaner, they would of had it done in a couple of hours.