Dealer says “shifts are normal”

[Howaldryan]

Dealer has replaced the valve body. When the transmission is cold, I still have a noticeable delay between 3/5. After it warms up, the shifts are firmer. Dealer says this is normal.

Is it normal to still have a delay when cold or should I hit another dealer?

 

[SyndicateZ]

Shifting Up and only into 5th I have always "felt". whether from 3 str8 to 5 or 4 to 5.

All other shifts are normal. Its just that 5th gear i can feel. Like a bucking of a horse.

Even after warm feels the same but not as dramatic just like yours. Its a common issue with these. Def not normal but the dealer will say it is. Same with my case

 

[99WhiteC5Coupe]

Dealer has replaced the valve body. When the transmission is cold, I still have a noticeable delay between 3/5. After it warms up, the shifts are firmer. Dealer says this is normal.

Is it normal to still have a delay when cold or should I hit another dealer?

Not everyone is content with the shifting of the 10-speed transmission: https://fordauthority.com/2023/04/ford-10r80-transmission-class-action-lawsuit-filed/

 

[mdecillis]

Do you feel it when it's in Sport mode? My theory is the hunting and pecking for gears (because there are so many) combined with the programming of the non-sport settings is what the cause is. I do not experience it much when I'm a little more aggressive with my acceleration (no matter what setting) and in sport I don't think I ever notice it.

 

[LazSlate]

Do you feel it when it's in Sport mode? My theory is the hunting and pecking for gears (because there are so many) combined with the programming of the non-sport settings is what the cause is. I do not experience it much when I'm a little more aggressive with my acceleration (no matter what setting) and in sport I don't think I ever notice it.

I agree more gears are not always better and I feel it always looking for the best gear. I think that is the nature when you have all these gears.
Personally a 5 or 6 would be better but in this world of eco crap all these manufacturers are trying to squeeze out everything and most of the time it never works and never accomplishes the eco thing they were seeking.

 

[mdecillis]

I agree more gears are not always better and I feel it always looking for the best gear. I think that is the nature when you have all these gears.
Personally a 5 or 6 would be better but in this world of eco crap all these manufacturers are trying to squeeze out everything and most of the time it never works and never accomplishes the eco thing they were seeking.

Yeah, it's kinda like the auto stop/start crap. The benefit is negligible at best.

 

[keny01998]

There is a class action lawsuit about 10 speed. Let see how things go.

 

[image98]

I have a Raptor and Expedition Limited, both with the 10 speed. I suspect we feel certain gear shifts more than others due to the torque convert locking and locking. I suspect the torque converter begins locking at 5th gear, and anytime it upshifts or downshifts you also feel the torque converter which creates a jolt.

 

[mhExped]

Both my '18 Expedition and '11 Flex Ecoboosts have an exaggerated "delay" as you describe when cold.

 

[SyndicateZ]

I have come to the point that when im dropping off my car at a dealer about a noise or performance issue ( with no check engine lights) and im asked by the service advisor randomly if I have warranty as im giving him my keys I will make sure i say NO. When they think u have no ESP warranty they have no problem actually looking into and or diagnosing and telling the $1,768,887 cost to fix and what you need or should be replaced. But if they already know u have an ESP warranty they will denie fixing things or really look into without check engine light cause they dont want to deal with Ford and do the work on a discount. I can literally bring my vehicle to ford with a rattling and they will say "oh thats normal" after knowing u have warranty or ESP. But of coarse they prolly find out u have an ESP anyways by running your VIN so atleast I tried ...

 

[Overtow]

My Expy is in the shop getting the transmission checked out (and getting the phasers replaced, again...) so I did some googling and found another class action on the 10-speed, this one from July 2023:

https://fordauthority.com/2023/07/another-ford-10-speed-automatic-lawsuit-has-been-filed/

https://storage.courtlistener.com/recap/gov.uscourts.flsd.650395/gov.uscourts.flsd.650395.1.0.pdf

.....

 

[99WhiteC5Coupe]

I have come to the point that when im dropping off my car at a dealer about a noise or performance issue ( with no check engine lights) and im asked by the service advisor randomly if I have warranty as im giving him my keys I will make sure i say NO. When they think u have no ESP warranty they have no problem actually looking into and or diagnosing and telling the $1,768,887 cost to fix and what you need or should be replaced. But if they already know u have an ESP warranty they will denie fixing things or really look into without check engine light cause they dont want to deal with Ford and do the work on a discount. I can literally bring my vehicle to ford with a rattling and they will say "oh thats normal" after knowing u have warranty or ESP. But of coarse they prolly find out u have an ESP anyways by running your VIN so atleast I tried ...

When the transmission failed in my 2015 Expedition Limited 4x4, the technician spoke to me directly and told me that the dealership would have to install a new transmission (not sure if he meant new or Ford remanufactured). I gave him the okay. Ironically, the transmission failed during his test drive and went into limp mode, after I brought I took it in for a transmission issue.

Later, when the service advisor realized I had a Ford Premium ESP (purchased from his dealership) - because I was an established customer and "in their system), I was told Ford required the transmission be torn-down and rebuilt. That took MONTHS, as transmission parts were on national back-order from Ford.

If I had no warranty or ESP, the dealership (Ford's authorized representative) was ready to charge me for a new transmission. When the learned I had an ESP - it had to be rebuilt, with months of delay. No amount of arguing would change Ford's position.

 

[SyndicateZ]

When the transmission failed in my 2015 Expedition Limited 4x4, the technician spoke to me directly and told me that the dealership would have to install a new transmission (not sure if he meant new or Ford remanufactured). I gave him the okay. Ironically, the transmission failed during his test drive and went into limp mode, after I brought I took it in for a transmission issue.

Later, when the service advisor realized I had a Ford Premium ESP (purchased from his dealership) - because I was an established customer and "in their system), I was told Ford required the transmission be torn-down and rebuilt. That took MONTHS, as transmission parts were on national back-order from Ford.

If I had no warranty or ESP, the dealership (Ford's authorized representative) was ready to charge me for a new transmission. When the learned I had an ESP - it had to be rebuilt, with months of delay. No amount of arguing would change Ford's position.

Exactly ! They (Ford) will do everything in their power to save money and make the customer wait if they are paying the bill. But if the $$$ is all on the customer they are Quick to say " aw man, you need a new tranny and this one cant be salvaged" and the. charge you billions of dollars for it without hesitation. Haha

 

[BMW2FORD]

Check out this video which pretty much sums up what to look for cold.

Ford 10-Speed 10R80 - Harsh Shift | Diagnostic Process

youtu.be

 

[Soliyou]

Exactly ! They (Ford) will do everything in their power to save money and make the customer wait if they are paying the bill. But if the $$$ is all on the customer they are Quick to say " aw man, you need a new tranny and this one cant be salvaged" and the. charge you billions of dollars for it without hesitation. Haha

Yup, they only pay for the $20 failed part, then pay the dealer for 50% of the time needed for the overhaul forcing the technician to essentially work for free. This puts pressure on the technicians and they rush to get the work completed!

 

[mr_dave]

Exactly ! They (Ford) will do everything in their power to save money and make the customer wait if they are paying the bill. But if the $$$ is all on the customer they are Quick to say " aw man, you need a new tranny and this one cant be salvaged" and the. charge you billions of dollars for it without hesitation. Haha

Conversely, I have a 3rd party extended warranty that I bought through my credit union for dirt cheap. When I had roller-follower issues a while ago, the Ford dealership went out of their way to find every little bolt they could fix and replace "while they were in there." I think the bill was almost $6k by the end. The repair was done very well and I haven't had any issues since.

 

[jjscsix]

Our 2023 has about 1500 miles on it now and it shifts great.

I think the idea of not telling them you have a warranty could backfire. Let’s say the dealer does the work then you tell them. Then the warranty company says they will only cover 80% of the bill and that it was not pre approved. Then what? The fine print when you drop the vehicle off and you sign the agreement to have the work done says you are responsible.

Maybe it’s a longshot that happens, and maybe not. But you have given up all your leverage if you told the dealer you don’t have an extended warranty but when you pick it up your lie is exposed.

 

[Mr Big]

My 2021 Explorer and 2019 Expedition were shifting rough. I took them both to the dealer and had them update to the latest firmware shift program. Now they both shift smooth. Now the 2021 Explorer starts with the emergency brake on and we have to disengage it every time we want to move it out of park. the Expedition started with the brake on, but once I shut it off, it now lets me either have it automatically come on or never come on.

 

[Mr Big]

Our 2023 has about 1500 miles on it now and it shifts great.

I think the idea of not telling them you have a warranty could backfire. Let’s say the dealer does the work then you tell them. Then the warranty company says they will only cover 80% of the bill and that it was not pre approved. Then what? The fine print when you drop the vehicle off and you sign the agreement to have the work done says you are responsible.

Maybe it’s a longshot that happens, and maybe not. But you have given up all your leverage if you told the dealer you don’t have an extended warranty but when you pick it up your lie is exposed.

If it is the ford dealer, they know about warranties as soon as they enter the VIN into their system.

 

[veedub]

There is a class action lawsuit about 10 speed. Let see how things go.

Not great.

Ford's attorneys just filed a Motion to Dismiss the only remaining class action lawsuit. Their 100-page Motion is attached, along with the most recently-filed Class Action Complaint. The fact that my vehicle is also showing the same symptoms as all of the different named Plaintiffs in the Complaint is beyond frustrating.

Most disturbingly is that Ford is taking a position that because the issues are alleged to be a "design defect," (and notably, Ford is not denying that it is a design defect) the transmission issues with the 10R80 are therefore not covered by the Warranty or the Extended Warranty. (See page 33).

The Class Members (Ford Vehicle Owners) are being represented by the following firms. If you are experiencing issues, you might want to reach out to them. Be sure to have at the ready your service history. I'm sure they would especially be interested in hearing from anyone that took their vehicle to be serviced during the warranty period.

MILBERG COLEMAN BRYSON
PHILLIPS GROSSMAN PLLC

Homepage - Milberg | Leading Class Action Law Firm

The Milberg law firm is a leader in class action and mass tort cases, setting groundbreaking legal precedents and recovered over $50 billion.

milberg.com

WALLACE MILLER

Home - Wallace Miller

At Wallace Miller, we believe in two things - Relationships and Results. Our firm builds relationships with our clients, making sure we can properly tell your story in order to produce results.

www.wallacemiller.com

THE CARLSON LAW FIRM, P.C.

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