Dealer trying to scam me?

[Calidad]

The consumer protection agency has been gutted. Denied Warranty work is just the tip of the iceberg. Its going to get far worse.

 

[Trainmaster]

Oh yeah, the 165,000 employees at the Consumer Protection Agency were working day and night getting all we Ford warranty customers' cars fixed.

Can I have what you've been drinking?

 

[Mr Big]

The consumer protection agency has been gutted. Denied Warranty work is just the tip of the iceberg. Its going to get far worse.

I was just denied because the vehicle was not generating the proper codes for warranty. This is after the tech and I went for a ride and he heard and felt the noise. He said, you still have time, bring it in at a later date and we'll try again. It costs nothing.

 

[rd618]

I think Fords big mistake was to stop making cars people could afford to drive, and put all their chips in $80K+ big SUVs and trucks. Now, I need a big SUV (or truck) to tow my camp trailer, and I can afford a relatively luxurious ride (hey, our other car is a late model Mercedes E Wagon), but most folks can't, they need a $25K Focus or whatever.

This 100%.
Some bean counters said “we make more margin one big SUVs, let’s make more of those”
But they forgot the fact most people’s 1-2-3 and sometimes 4-5 cars need to be less than 30/40k. Those people who eventually make more money stick with brands they had good experience with.
I’m done with ford. Too much money for too little quality.

 

[D__J]

Stay away from Ford: bad products, bad company. Unless you like throwing away your hard earned money.

 

[Fastcar]

Recently I took my 2015 Expedition Limited 4x4 to the Ford dealer where I have it serviced. I have the Ford Premium Extended Service Plan (ESP), purchased there. The LR and RF door lock actuators stopped unlocking when using the key fob, the inside door switch or the door keypad. The doors would lock okay.

The service advisor called and said the technician determined the lock actuators were defective and there were no electrical issue.

The advisor stated the Ford ESP would cover replacement labor and the part for the RF door lock (minus my deductible). The advisor stated the LR door lock was not covered under my plan, and the cost to repair the LR lock actuator was $680.

I protested and asked the advisor to call the Ford ESP number. She declined, stating the customer had to call to appeal a denial of a repair.

I called the Ford ESP number and reached a woman in the Philippines, who was VERY difficult to understand. After 43 minutes of trying to talk and being placed on hold, I was disconnected. I called back and was told by another woman the dealer had to initiate an appeal.

I contacted the dealer service manager and he agreed to file an appeal with the Ford ESP. He agreed the denial made no sense and both parts were mechanical lock actuators that should be covered (one was).

I paid the total cost to get my car back and am now waiting for an appeal reply.

This was not the first time I’ve had an issue with Ford’s ESP denying coverage. That time they agreed to pay the cost of repairs after I began an appeal.

I think the dealer hopes that the denial remains, as they make more money from customer-pay work, than the reimbursement by the Ford ESP.

Ford has moved their ESP customer service center to the Philippines. It is a mess to try to deal with them.

I will be sending a written appeal to the Ford ESP this week, although the dealer claims they have submitted an appeal.

Dealing with the Ford ESP is a mess. Another reason why my next new vehicle will not be a Ford.

Send it registered and certified. Then they can't say they haven't heard from you and you have established a date, time and who received it.

 

[SilverStealth]

The Ford company makes brand loyalty a struggle. The dealerships make more money from used car sales. The entire industry needs to be overhauled.

 

[99WhiteC5Coupe]

Send it registered and certified. Then they can't say they haven't heard from you and you have established a date, time and who received it.

A follow up.

I filed a complaint with the Michigan BBB. I was contacted via email by an attorney with the Ford Legal Department in several days.

The attorney asked me to email a copy of the 2-page repair order and my payment receipt, and she would arrange for a refund. I did that within hours of her request.

Within about two weeks I received a refund from Ford in the mail.

I traded my Expedition (still with a Ford Premium Care ESP in effect) on a new Chevrolet Tahoe Premier 4WD.