Dealership matters - my cam phaser saga

[Fastcar]

I'm old enough to remember the Pinto and the fuel tank fires when rear ended. They, based on info and belief, knew about the issue but determined a retro fit was too costly and ignored it. Bodies continued to pile up and eventually it was resolved. That mind set is alive and well at Ford imo.

 

[99WhiteC5Coupe]

After owning GM and Dodge vehicles for 40+ years, I bought my first Ford - a new 2015 Expedition Limited 4x4 (based upon a friend’s recommendation). I also bought the extended Ford warranty from the selling dealer.

I repeatedly had service problems with the selling dealer - poor repairs, wrong parts ordered, incorrect oil installed in engine, etc. I tried another Ford dealer.

The second Ford dealer screwed-up the customer pay oil change service on my first visit. I tried another Ford dealer, closer to my home.

The third Ford dealer service (customer pay and/or warranty work) has been hit or miss. All of the dealers seem to have a high turnover of service advisors, and care very little about the Ford customer or the work done.

I don’t know what it is about Ford - but their dealer service network is terrible. One of several reasons I’ll never buy another Ford.

 

[Zig10]

I'd agree. Of the big three that I've owned (Ford, Jeep/Ram, and GM) I have had the best luck with th GM dealer network. Could be just dumb luck, but this is over a 25 years plus buying cars, typically every 2-3 years. I've struggled with this Expy, and it really is a a shame because it has all of the ingredients to be a great car. Just isn't fully baked yet...

 

[dwmarks]

Clearly depends on the dealership. My 2019 Limited Expy phasers acted up around 55k. Took it to the dealer at 59.5k - 500 miles shy of powertrain warranty expiration. They confirmed it, asked me to leave it (Wed), and I picked it up Friday afternoon. No charge for anything. About 6 months since - quiet as a mouse and runs great. Very happy with dealer response and the work done. Central PA.

 

[99WhiteC5Coupe]

Clearly depends on the dealership. My 2019 Limited Expy phasers acted up around 55k. Took it to the dealer at 59.5k - 500 miles shy of powertrain warranty expiration. They confirmed it, asked me to leave it (Wed), and I picked it up Friday afternoon. No charge for anything. About 6 months since - quiet as a mouse and runs great. Very happy with dealer response and the work done. Central PA.

You’re right about the service being dependent on the dealership.

Getting work done at a Ford dealership (warranty or customer-pay) is like ordering fast food at a drive through restaurant. If you get what you paid for - nothing else, you feel lucky and breathe a sigh of relief.

 

[jimz]

At least they haven't stolen parts from your vehicles. Yet. My headlights developed haze in a matter of hours. I have marked parts for future identification. I do inspections before leaving after even a oil change.

 

[3rd Expyowner123]

My Expy had cam phaser repair around 47k miles. Have all my service done by dealer where purchased. They gave me a Ford loaner vehicle. Turn around time was 2.5 weeks. All is well.