Heater hose under cam phaser recall?

[iris]

Hey guys, I could used some advice.

I have a 2019 Expedition Limited Stealth and it just went in for its second cam phaser repair under warranty. The service rep then called me to let me know the repair was done but that the heater hose was "weeping" and it needs to be replaced at a cost of over $1k.

1) Is $1,050 a fair price to replace JL1Z-18472-B and JL1Z-18472-C?
2) Is it fair for me to push back on the dealer and Ford warranty saying that the heater hose wouldn't be "weeping" if it hadn't been removed multiple times for the cam phaser repairs?
3) Who Ford would i contact to inquire about a goodwill repair?
4) How difficult is it to access and replace JL1Z-18472-B and JL1Z-18472-C?

Thanks guys!

 

[Expy Gator]

$140 worth of hoses - $910 worth of labor? "weeping" is subjective - pictures would help. I wouldn't think the hoses would be deteriorated or brittle on a '19. My daughters 4Runner front cover was "weeping" according to the dealer and they wanted 1K to reseal it. "Dusting"... "Weeping"? Well, we drove it another 50k miles and not one drop of oil leaked on the ground.......

 

[ColoradoJason]

I might call them back, and blindly ask for the cost to replace those two parts. If they say $1,050, then it’s a flat book rate with no consideration for the reduction in labor for already being in there for the cam phasers.

I don’t have my Expedition yet, so I can’t picture where those hoses are. I would think that the cam phaser fix would remove enough parts in the way that the heater hose job would be a lot cheaper than if it was the only thing they were fixing.

 

[Soliyou]

Ironically, there is another forum member that had the same issue earlier this week. Dealer quoted $1,400. See this: Link

That is totally absurd. The hoses + coolant shouldn’t be more than $250. Add two labor hours and this should be $500-600 repair.

Am I missing something?? These seem to be the normal radiator hoses and not the turbo cooling ones!

 

[5280tunage]

This unfortunately lends itself to one of my fears, all of these vehicles with pristine engines, getting torn apart with dozens of things removed to do these phaser replacements, things are going to get messed up and fail or be disassembled/re-assembled wrong. Just makes me think there will be large rounds of folks on here with issues related to the phaser fix that dealers won't accept responsibility for and neither will Ford. A bunch of ticking time bombs is my fear. I wish we all had a better choice right now.

 

[GlennSullivan]

This unfortunately lends itself to one of my fears, all of these vehicles with pristine engines, getting torn apart with dozens of things removed to do these phaser replacements, things are going to get messed up and fail or be disassembled/re-assembled wrong. Just makes me think there will be large rounds of folks on here with issues related to the phaser fix that dealers won't accept responsibility for and neither will Ford. A bunch of ticking time bombs is my fear. I wish we all had a better choice right now.

I couldn't agree more, especially when the technicians are getting paid a % of flat rate. The faster they do jobs the more $$$ they make. Slow and steady is not the order of business at a dealership, like if you were doing it yourself.

We had our Tahoe in for a lower control arm and the tech did not tighten the tie rod end nut. Tie rod fell off while my wife was driving - thank God very slow, 5 minutes before she was on the highway at 60mph.

 

[GlennSullivan]

I would push back and see where it gets you.

 

[5280tunage]

and every time i read this stuff, i makes me thank those above me I bought a ford service plan. Maybe this will be the next recall. "Customers who have had a phaser replacement done must have coolant hoses replaced due to propensity for damage during removal and reinstall".

 

[iris]

and every time i read this stuff, i makes me thank those above me I bought a ford service plan.

We have a Ford Extended service AND Ford maintenance plan, according to Ford customer service niether of those plans of the phaser recall covers the damaged heater hose. Im waiting to hear back about what type of goodwill Ford and the dealer come up with.

 

[JohnSC]

Be sure to make the case that they only noticed the issue AFTER working on that, that it had never been a problem until they worked in the area.

 

[duneslider]

I am guessing the weeping is happening at the plastic couplers, I have had problems with these plastic molded Tees on multiple vehicles. On my old jeep I had to do this multiple times.

 

[5280tunage]

We have a Ford Extended service AND Ford maintenance plan, according to Ford customer service niether of those plans of the phaser recall covers the damaged heater hose. Im waiting to hear back about what type of goodwill Ford and the dealer come up with.

That's complete BS. If you have a ford service plan, that should cover it minus the $100. Even without the phaser service, hoses failing at your mileage with a warranty should 100% be covered. I would fight that big time.

 

[5280tunage]

I am guessing the weeping is happening at the plastic couplers, I have had problems with these plastic molded Tees on multiple vehicles. On my old jeep I had to do this multiple times.

So true, many of these "plastic" parts are essentially one time use things. It's almost like they work great till you touch them, then you might as well replace them.

 

[ROBERT BONNER]

Sounds tragic, really. How many miles? Might be time to drain/refill coolant anyway, DIY, save a fist full of Benjamins....and know that you aren't breaking something that the dealer will charge another grand for.

 

[fmendezex2019]

WOW!!! I am actually having this same issue with my 2019 Expedition. I had the cam phasers replaced in June and now the heater hoses are leaking. Go figure they want to charge me $1002.77 to get that fixed. I spoke to Ford customer service on Friday and I created a case number to get this issue resolved. I believe the damage was done when they were missing around that repair. I have also brought up the issue about the rear Struts/ Shocks leaking oil along with the transmission slipping. This SUV only has 46,000 miles. Too many issues for a new SUV. My 1965 mustang doesn't have all these issues!!! I hope to hear something back from Ford soon. You should contact this number for help.
1 (800) 392-3673

 

[BlackBetty]

Hey guys, I could used some advice.

I have a 2019 Expedition Limited Stealth and it just went in for its second cam phaser repair under warranty. The service rep then called me to let me know the repair was done but that the heater hose was "weeping" and it needs to be replaced at a cost of over $1k.

1) Is $1,050 a fair price to replace JL1Z-18472-B and JL1Z-18472-C?
2) Is it fair for me to push back on the dealer and Ford warranty saying that the heater hose wouldn't be "weeping" if it hadn't been removed multiple times for the cam phaser repairs?
3) Who Ford would i contact to inquire about a goodwill repair?
4) How difficult is it to access and replace JL1Z-18472-B and JL1Z-18472-C?

Thanks guys!

Yes it’s fair… I’d bring it up in a heartbeat!!!

 

[5280tunage]

WOW!!! I am actually having this same issue with my 2019 Expedition. I had the cam phasers replaced in June and now the heater hoses are leaking. Go figure they want to charge me $1002.77 to get that fixed. I spoke to Ford customer service on Friday and I created a case number to get this issue resolved. I believe the damage was done when they were missing around that repair. I have also brought up the issue about the rear Struts/ Shocks leaking oil along with the transmission slipping. This SUV only has 46,000 miles. Too many issues for a new SUV. My 1965 mustang doesn't have all these issues!!! I hope to hear something back from Ford soon. You should contact this number for help.
1 (800) 392-3673

Sure hope your experience with ford customer care was better than mine. To be fair, my issue was much larger and it did finally get repaired, but it took 9 months of constantly arguing and pushing back, never taking no for an answer. It was really fun how many times I was told by the first level customer service agent there is no way to escalate cases at Ford. Eventually they did, but to train customer care agents to say, tells you a lot about how Ford values (or doesn't) it's customers.

 

[Thomas Hardesty]

Hey guys, I could used some advice.

I have a 2019 Expedition Limited Stealth and it just went in for its second cam phaser repair under warranty. The service rep then called me to let me know the repair was done but that the heater hose was "weeping" and it needs to be replaced at a cost of over $1k.

1) Is $1,050 a fair price to replace JL1Z-18472-B and JL1Z-18472-C?
2) Is it fair for me to push back on the dealer and Ford warranty saying that the heater hose wouldn't be "weeping" if it hadn't been removed multiple times for the cam phaser repairs?
3) Who Ford would i contact to inquire about a goodwill repair?
4) How difficult is it to access and replace JL1Z-18472-B and JL1Z-18472-C?

Thanks guys!

I have replace that hose two times now. I purchased it online OEM Ford Motorcraft $97 my mechanic and I put it in ourselves in less than 1/2 hour Ford labor prices are totally unaffordable unless the vehicle is under warranty.

 

[Thomas Hardesty]

Sure hope your experience with ford customer care was better than mine. To be fair, my issue was much larger and it did finally get repaired, but it took 9 months of constantly arguing and pushing back, never taking no for an answer. It was really fun how many times I was told by the first level customer service agent there is no way to escalate cases at Ford. Eventually they did, but to train customer care agents to say, tells you a lot about how Ford values (or doesn't) it's customers.

Buy the hoses online, and have a mechanic replace them! 1/2 hour job tops!

 

[iris]

Thank you everyone for the replies and information/suggestions.

Ford Customer Service called me back this morning and let me know they are going to pay 60% of the repair which leaves only $185 for me to pay.

Update: About 10 minutes after the initial call the Ford Customer Service rep called back and let me know that Ford is covering the repair 100%!!!