SSM 51346 - 2022-2023 Expedition - Liftgate Spoiler Contacting Roof In Freezing Temperatures - Released February 07, 2023

[HazBeen]

Special Service Message 51346 2022-2023 Expedition - Liftgate Spoiler Contacting Roof In Freezing Temperatures

Released February 07, 2023

Some 2022-2023 Expedition vehicles may exhibit the liftgate spoiler contacting the roof during freezing temperatures when ice is present. Engineering is currently investigating this concern. To correct the condition, repair the spoiler and roof per Workshop Manual, Section 501-03/501-28. For claiming, use causal part 7844210.

 

[SyndicateZ]

So does this mean Ford will cover it? No questions asked?

 

[HazBeen]

The inclusion of "For claiming, use causal part 7844210" to standardize warranty claim submissions means the repair is being covered, absent any obvious secondary contributing factor.

Quote Special Service 51346 to them, as posted on Ford's Professional Technician System today...

 

[5280tunage]

plus an extra 20% return for the customers they already said no to and said go use insurance? lol

 

[Rob6805]

It's about time they recognized this as a design/build issue. I suspect build because it seems to be confined to 22-23 MY's. What did they change? Had to be something.

 

[HazBeen]

From 2022 Expedition - Cracked Roof Panel; Cracked Lift gate Spoiler...

Can confirm. Ford contacted me yesterday letting me know they have reversed the initial decision to deny the claim and will be covering the damage 100% under warranty. My vehicle is at the dealership in the body shop now and they confirmed the same.

 

[HazBeen]

***Updated service action***

SSM 51369 2022-2023 Expedition - Liftgate Spoiler Contacting Roof In Freezing Temperatures - Built On Or Before 26-Jan-2023

Some 2022-2023 Expedition vehicles (not including Expedition MAX) built on or before 26-Jan-2023 may exhibit the liftgate spoiler contacting the roof during freezing temperatures when ice is present. This may be due to an insufficient margin between the liftgate spoiler and the roof at the roof center line area. To correct the condition, repair the spoiler and roof per Workshop Manual, Section 501-03/501-28. Make sure that the margin between the liftgate spoiler and the roof is a minimum of 6.5 mm at the roof centerline after liftgate adjustment. For claiming, use causal part 7844210.

 

[AJ82]

Thanks for posting!

 

[Bonk]

Any chance there’s a visual in what this 6.5mm adjustment is? I’d much prefer to have it adjusted before damage, as opposed to after…

 

[SyndicateZ]

Any chance there’s a visual in what this 6.5mm adjustment is? I’d much prefer to have it adjusted before damage, as opposed to after…

I have a feeling that will be the next recall

 

[BIGRED03]

That's all the tailgate can take? A 1/4 of an inch out of adjustment!

 

[mdecillis]

That's all the tailgate can take? A 1/4 of an inch out of adjustment!

1/4 inch is a lot. The gaps between panels is usually no more than a total of 1/4 an inch to begin with.

 

[Linus]

Thank you for posting! After a recent freezing rain event, I heard an incredible crunching sound when opening my liftgate, which I assumed to be the sound of cracking ice around the door seal. That's when I noticed the liftgate spoiler had partially popped off and a portion of the rear window seal was hanging loose. The crunching sound was my liftgate spoiler damaging the roof. After receiving a $4,500 quote from my dealership body shop, along with a suggestion to call my insurer, I went looking online for more information and found this forum. I was very happy to pass along the Special Service details to the dealer and am looking forward to their response! Thanks again!

 

[5280tunage]

Thank you for posting! After a recent freezing rain event, I heard an incredible crunching sound when opening my liftgate, which I assumed to be the sound of cracking ice around the door seal. That's when I noticed the liftgate spoiler had partially popped off and a portion of the rear window seal was hanging loose. The crunching sound was my liftgate spoiler damaging the roof. After receiving a $4,500 quote from my dealership body shop, along with a suggestion to call my insurer, I went looking online for more information and found this forum. I was very happy to pass along the Special Service details to the dealer and am looking forward to their response! Thanks again!

Don't expect good things. there's other folks on here that have been told to take a hike as the special service announcement appears to have "expired". It's like every older explorer you see driving around with a cracked panel just below the rear glass. It's a nice defect but no one will notice.

 

[HazBeen]

Linus: If you have not already, relating to your cold weather damage experience, please review...

2022 Expedition - Cracked Roof Panel; Cracked Lift gate Spoiler​

...which offers numerous owner's damage photos and varied dealership experiences toward their seeking damage repair under original Ford Bumper-to-Bumper warranty.

Toward the end of that discussion, the removal of Special Service Message 51346 from Ford's online OASIS information system for Dealerships caused some Service personnel to say "What SSM?".

Fortunately, we have a screen-capture of the previous SSM 51346 for you and others to present to Service representatives in order to document Ford's previous direction on how to respond to owners presenting damaged vehicles.

I just checked the Canadian OASIS system and SSM 51346 is also not currently showing there. Of all places, certainly Canadian weather more readily presents the environment that USA owners have found leads to the damage your vehicle has suffered.

Attached below is a PDF of the Special Service Message 51346 screen capture. Please consider printing it and taking it with you when you discuss the issue with Service personnel at your dealership.

Hopefully, the printed document will prompt them to contact Ford of Canada for authorization to repair your vehicle under the BTB warranty coverage, which other owners have achieved.

Good luck!

 

[Linus]

Thank you for posting! After a recent freezing rain event, I heard an incredible crunching sound when opening my liftgate, which I assumed to be the sound of cracking ice around the door seal. That's when I noticed the liftgate spoiler had partially popped off and a portion of the rear window seal was hanging loose. The crunching sound was my liftgate spoiler damaging the roof. After receiving a $4,500 quote from my dealership body shop, along with a suggestion to call my insurer, I went looking online for more information and found this forum. I was very happy to pass along the Special Service details to the dealer and am looking forward to their response! Thanks again!

 

[SyndicateZ]

Funny how a company can identify and confirm a problem and then just attempt to make any previous acknowledgement just dissappear to avoid warranty costs by deleting a form. Slime

 

[raemae]

Linus-
Did you ever get anywhere with providing the now (deleted / expired) OASIS broadcast message with your dealership? I’m still getting laughed at from ford dealership and a “gotta love the internet” response.

 

[Linus]

Yes - after providing copies of the many photos posted in this forum along with a copy of the SSM technical bulletin the dealership is putting the repair through as a warranty item. The repair is expected to take 8-10 days of shop time.

 

[HazBeen]

Per Ford, this is the causal part...