Timberline delivered last night, potential issues?

[rbelltx]

They delivered my 2022 Timberline last night and I’ve noticed a few things that may or may not be normal. The vehicle is marked as new, 28 miles before it left the dealer, and they told me they were replacing one of the seats due to the seam coming undone.

So far, I’ve noticed:
Only the passenger DRL works. For courtesy lighting or while driving.


The B&O dashboard speaker cover seems warped:


Most of the seats all have creases of some kind in them:



Basically, I’m wondering what of this stuff (and the next comment) is acceptable and what is not. To me, this seems to be a big red flag that something was up with this vehicle. Maybe I’m paranoid or maybe they screwed me. Any opinions and advice would be appreciated. (Not that it matters much but I’m coming from a 2020 Raptor and I had zero issues aside from shedding a tear when I traded her in).

Edit to add: just noticed how rough the shifting is from park. The car lunges with each and every turn of the dial. Is that normal???

 

[rbelltx]

The front grill seems to be off kilter on the driver’s side (maybe something happened up there and that’s why the DRL doesn’t work too):


And is this just wrapping that was not removed when it was delivered to the dealer or something else?


I pray that these are all little things and I can go on happy with this purchase. If they’re bigger things…it’ll be a huge pain.

Edit to add:
Found another issue: driver’s side high beams don’t work!

 

[99WhiteC5Coupe]

Wow - miserable initial quality for a new vehicle.

I always wonder what problems lie unseen, when the factory produces a vehicle with so many visible defects?

 

[5280tunage]

I concur with @99WhiteC5Coupe, that's downright terrible.

I'm incredibly **** with my vehicles, and those kinds of "fit and finish" items would really ruin my time with a vehicle. Not to mention, as you said, what lies beneath if those are on the surface.

As for your B&O speaker cover. within 5k of buying mine, the defroster vent cover near the windshield were warping. Ford agreed to fix them as this is a very well-known thing, even F150's have the same issue. But it involved replacing the entire dash cover, so $3K with parts and labor. Worst part is, it took 8 weeks to get the first replacement, which was damaged in shipping, so another 8 weeks later and finally got a replacement. hopefully in your case, it's just the speaker grille and that's an easy replacement.

But the leather, that looks like a crappy aftermarket leather seat cover, not something brand new from the factory. And the DRL not working? There's always someone in front of the vehicle when these pull off the line, so either it wasn't working then and they cared so little, or something happened between then and delivery, which the dealer should have found before they released it.

And your last post, the wrapping. yes, I freakin had some blue material in those same spots for months, drove me wild. I ended up getting it out with tweezers and a really good exacto blade.

Sorry for your issues, spending this kind of money is supposed to at least give you a fun-high feeling for a while, not a feeling that hits you in the gut.

 

[rbelltx]

Yea, I’m emailing the pictures and calling the dealer now. The driver high beams don’t work. How absurd.

 

[mrmustang]

Request that a regional Ford rep come to review the vehicle.
Do not take no for an answer.
Something is not right here, it would not have left the factory like that, possibly something happened in transit, or at the dealership, but it happened just he same and you should not be happy with what they delivered to you.


Bill

 

[rbelltx]

That blue tape (over the counter-Home Depo type painters tape) and is not something the factory used, nor would it have come from the factory on your vehicle.

It’s hard to tell but it’s not painter’s tape. It’s actually a translucent blue piece of plastic. Once I get home I can try to remove with tweezers.

 

[GixxerJasen]

You are much more calm than I would be having spent that kind of money on a brand new vehicle to have it delivered like that.

 

[rbelltx]

You are much more calm than I would be having spent that kind of money on a brand new vehicle to have it delivered like that.

Well, unfortunately they delivered while I was still removing aftermarket stuff from the Raptor and I didn’t have time to try everything. My wife went around looking for scratches (and she’s meticulous) but saw nothing other than bug guts.

If they try to argue any of these things, this is going straight up the chain. I’ll drive to the factory if I have to. Haha

 

[JakeInTexas]

That stinks. I just hit 10,500 miles on mine Timberline. Just curious what your build date is? Mine is 5/22. That DRL is unfortunate and needs to be addressed. The seats, from what I can tell, shouldn't be a big deal. Mine look the same and I feel like they are already getting softer and working out. BO center speaker is a thing. The left over blue tape is another thing. The subwoofer panel rattles too much; sure i can shove a piece of cardboard or something in there but we shouldn't have to. Thanks to you, I went out side and checked my grill just now; its off on the passenger side. That's just great. The one that gets me: dash right above the steering wheel. It wont click in with out a new one or gluing or something stupid. What a shame. But... I'm enjoying the throttle and Drive everyday!

Another issue: Ambient Floor light. I found this option on a screen around 4k miles. I like to see my pedals and feet at night and turned the brightness up. It was great. Then weeks later, like overnight, I think it did a over the air update, took that option away, and now I don't have floor lights at night. They come on at night when you open the doors yes, but don't stay on while driving like I set it up. And now the option isn't even there.

 

[rbelltx]

View attachment 75316View attachment 75314View attachment 75317View attachment 75318

That stinks. I just hit 10,500 miles on mine Timberline. Just curious what your build date is? Mine is 5/22. That DRL is unfortunate and needs to be addressed. The seats, from what I can tell, shouldn't be a big deal. Mine look the same and I feel like they are already getting softer and working out. BO center speaker is a thing. The left over blue tape is another thing. The subwoofer panel rattles too much; sure i can shove a piece of cardboard or something in there but we shouldn't have to. Thanks to you, I went out side and checked my grill just now; its off on the passenger side. That's just great. The one that gets me: dash right above the steering wheel. It wont click in with out a new one or gluing or something stupid. What a shame. But... I'm enjoying the throttle and Drive everyday!

Another issue: Ambient Floor light. I found this option on a screen around 4k miles. I like to see my pedals and feet at night and turned the brightness up. It was great. Then weeks later, like overnight, I think it did a over the air update, took that option away, and now I don't have floor lights at night. They come on at night when you open the doors yes, but don't stay on while driving like I set it up. And now the option isn't even there.

Dang it! My dashboard is the same! Well, not as bad as yours but the fit is not great.

Yea, I didn’t think the ambient lighting did anything but my daughter noticed the door handles lit up inside this morning. That’s it? I agree: floor lighting would be better.

My build date was 6/22

 

[LazSlate]

Something seems really odd about this. No Ford leaves the factory without headlights working and those are calibrated per DOT at the end of the line. I would really look hard into the areas of concern like the drivers front and make sure it was not wrecked by the dealer or something of the sort. One thing about speaker grills bending. There were 10s of thousands of Expeditions built in early 2022 that said in a parking lot for months on end waited for chips. I had one built in Feb that sat waiting for chips until June when I bailed and got something else.

 

[LazSlate]

Dang it! My dashboard is the same! Well, not as bad as yours but the fit is not great.

Yea, I didn’t think the ambient lighting did anything but my daughter noticed the door handles lit up inside this morning. That’s it? I agree: floor lighting would be better.

My build date was 6/22

Thats odd my Timberline has lights in the driver and pass foot wells as well as lights under the drivers and pass seats for the rear feet.

 

[TheDoug]

Quality is job 1

That is downright embarrassing for ford to let a vehicle be delivered like that

 

[GixxerJasen]

There were 10s of thousands of Expeditions built in early 2022 that said in a parking lot for months on end waited for chips.

I was thinking this exact same thing. How much stuff might not have been working off the line because the chips weren't there and then got unnoticed when they were installed later?

 

[29twonine]

This doesn't give me the warm fuzzies as I'm picking mine up tomorrow...!

 

[rbelltx]

It’s a super small dealer in Texas. The sales guy is the same as the guy who checks cars in from transport. He said he would’ve noticed if it was damaged then and then says it was not damaged on his lot. Not sure how much I trust it now. I know there was a change in ownership (previous owner committed suicide) but I wouldn’t think that affects things like damaged vehicles.

And according to the door sticker, build date was 06/22 so hopefully it wasn’t sitting too long waiting for a chip.

 

[LazSlate]

This doesn't give me the warm fuzzies as I'm picking mine up tomorrow...!

I personally think this issue is a dealer thing. Where maybe they wrecked it or something strange.
I picked up my Timberline in June and it was mint front to rear. Could not be happier. This seems to be one of the few with issues which leads me to think something is up with the dealer.

 

[2020FordRaptor]

They delivered my 2022 Timberline last night and I’ve noticed a few things that may or may not be normal. The vehicle is marked as new, 28 miles before it left the dealer, and they told me they were replacing one of the seats due to the seam coming undone.

So far, I’ve noticed:
Only the passenger DRL works. For courtesy lighting or while driving.
View attachment 75306View attachment 75307

The B&O dashboard speaker cover seems warped:
View attachment 75309

Most of the seats all have creases of some kind in them:
View attachment 75311
View attachment 75310

Basically, I’m wondering what of this stuff (and the next comment) is acceptable and what is not. To me, this seems to be a big red flag that something was up with this vehicle. Maybe I’m paranoid or maybe they screwed me. Any opinions and advice would be appreciated. (Not that it matters much but I’m coming from a 2020 Raptor and I had zero issues aside from shedding a tear when I traded her in).

Edit to add: just noticed how rough the shifting is from park. The car lunges with each and every turn of the dial. Is that normal???

On a $80k+ vehicle that stuff shouldn't be acceptable.

 

[99WhiteC5Coupe]

On a $80k+ vehicle that stuff shouldn't be acceptable.

On ANY new vehicle, any defect at time of delivery should not be acceptable.