Trying not to lose temper at dealer

[Dorzak]

I recently took my 2016 in for an oil change. Next time my wife rides in the Expedition she notices her seat belt protector/pad is missing.

She doesn’t ride in it every day so wasn’t noticed immediately.

 

[HawkX66]

This is something that would cause you to lose your temper...? How about relaxing for minute and talking to the service manager like a rational person first?

 

[Dorzak]

This is something that would cause you to lose your temper...? How about relaxing for minute and talking to the service manager like a rational person first?

If you can’t trust them with little things why trust them with big things?

I should add the dealer is using their not responsible for personal belongings or aftermarket items installed by customer clause.

 

[99WhiteC5Coupe]

I recently took my 2016 in for an oil change. Next time my wife rides in the Expedition she notices her seat belt protector/pad is missing.

She doesn’t ride in it every day so wasn’t noticed immediately.

Too many variables - but how do you KNOW that the dealership took the pad or moved it - especially since it was on the passenger side?

 

[HawkX66]

If you can’t trust them with little things why trust them with big things?

I should add the dealer is using their not responsible for personal belongings or aftermarket items installed by customer clause.

I highly doubt anyone at the dealership stole your wife's seatbelt protector... I refer you back to my original response.

 

[Flexpedition]

Days after borrowing my dads car as a kid, he'd notice 1/16 of rubber missing from the tires. And "damn near a quarter tank of gas used up!". Because I'm a teen, just had to be up to no good, right? Even today he calls when a tool is missing from the toolbox, because I must have used it sometime in the late 90's.

Just wait till you see that tiny scratch or shopping cart ding that has been there for weeks/months, but you didn't notice until after somebody else, ie: the dreaded service department, drove it. Had to be them!

My dealer takes about 12 pictures of the vehicle with their iPad as they type the service details into it. Too many complimentary dent repairs given out evidently.

Its called hypersensitivity or guilty by association syndrome. And since this will surely be another shit thread, what weight oil did you use, did you get the super dooper anti drainback filter with varnish and sludge protection, and why the hell let the dealer change it? Don't you know they are WalMart rejects? If you pound on your chest as you say this, AND exaggerate a previous exaggeration we've all heard 72,000 times, it'll make all the difference.

 

[99WhiteC5Coupe]

I have dropped items or they have slid off the seat in my Expedition, only to later find them under the seat or inside the door map pocket (and not visible because the item was thin or small).

 

[TobyU]

This is something that would cause you to lose your temper...? How about relaxing for minute and talking to the service manager like a rational person first?

Maybe not lose temper (at least not completely) but get highly annoyed and agitated.
I'm with Dorzak all the way.
I'm tired of idiots, slackers, crooks, *****, ******, morons, idiots, idiots, idiots (lots of them in the is world now).
I don't get ANY services done anywhere and I don't think I can ever. If I do it will be rough.
IF----I had a great deal and price on something from someone I would be ok with not 100% end result and some hassle but I AM NOT accepting the world like most are and paying absolute top dollar (which almost every retail service is) and only getting sub par results or service or satisfaction.
The majority of people have accepted the prices as NOT A RIP OFF since they are the "going rate" and they have become so used to 80% or so being the result that they have accepted it as the norm and OK.

 

[HawkX66]

Maybe not lose temper (at least not completely) but get highly annoyed and agitated.
I'm with Dorzak all the way.
I'm tired of idiots, slackers, crooks, *****, ******, morons, idiots, idiots, idiots (lots of them in the is world now).
I don't get ANY services done anywhere and I don't think I can ever. If I do it will be rough.
IF----I had a great deal and price on something from someone I would be ok with not 100% end result and some hassle but I AM NOT accepting the world like most are and paying absolute top dollar (which almost every retail service is) and only getting sub par results or service or satisfaction.
The majority of people have accepted the prices as NOT A RIP OFF since they are the "going rate" and they have become so used to 80% or so being the result that they have accepted it as the norm and OK.

You missed my point. He jumped to conclusions that someone took his wife's seatbelt protector. My point was that it could have been an accident or who knows what. Just saying relax until it's time to get pissed off. Then...

 

[Trainmaster]

We all get pissed off when stupid stuff goes wrong, or when stupid people do things we wouldn't do. And depending on how our day or life is going, we can get really disproportionately crazy about things. Yeah, it sucks when it seems you can't even contract the most mundane work without it getting screwed up. And that's why many of us do the work ourselves. The grief we endure when we screw up our own stuff is better than the anger when someone else screws up our stuff.

 

[jimz]

Time to move on. You had work done at the dealership. Your seatbelt pad was noticed missing days afterward. Anyone could have taken the pad. Dealership might have replaced a vehicle part but not aftermarket stuff that was not immediately complained about.

If you are limited to the dealer, do so and forget this but check vehicle closer next time. If not go to another dealer. Whichever you do the dealer is not going to buy your wife another pad so move on.

 

[rjdelp7]

Something to think about, Every time you drop you car at a dealer at least 3 people, can drive your car. The service advisor, lot boy and service tech. The vehicle can be moved numerous times. All it takes one of them, having a bad day. They treat your 50K SUV, as just another car, not your 2nd biggest purchase. Mechanics are lazy. They don't wash up between jobs. They may of got grease on your seat belt cover and just tossed it. I was at a dealer once and a customer was complaining his spare tire was missing. They told him, not there problem. You park at your own risk.

 

[HawkX66]

Mechanics are lazy. They don't wash up between jobs.

What a putz statement...

 

[rjdelp7]

What a putz statement...

Check your doorsill, for foot drag marks, or driver door panel, the steering wheel and armrest. I bet you will find grease or dirt. I had grease/dirt on my my key fob once.

 

[1955moose]

I'm betting dollars to donuts, if you nicely approach the service manager and explain what happened, he/she will probably replace it for you. Hell, I'm betting one of the techs spotted it in there lot, and wondered whose it was. At the very least, maybe they'll offer you a new one at their cost. It's worth a shot.

Sent from my N9131 using Tapatalk

 

[Black]

I check my 3 skid plate access panels before and after service.
I had one gone once but can’t say if it was them or not because I did not look before.

 

[jeff kushner]

I've read the posts for the OP for quite a while and he does not strike me as someone who would fly off the handle so table maybe the discussion on mental stability.

"Anger ONLY happens in Humans when they are afraid of or for something" This was taught to me many, many years ago...and I believe it to be true. Feel someone stole something and we feel anger because we feel hurt that someone wronged us, all based in fear.

Me thinks that "Dealers" do not steal....EVER.

WE chose to give them things, usually money but possibly a pad of some sort in this instance but they do not steal.

Get that paradigm and you're one step closer to understanding life.

Life happens....and we chose to play in it....can a dealer screw you? No, you are giving it to him, leave your weed, camera or pad in the truck when in for service, you are giving them those things. We all know the rules, play by them & spend wealth when you haven't.

The "dealer" cannot anger you, (and although I'm not a gambling guy at all, I'd bet $100 bucks that every one of us has felt that they did). The truth though is WE dictate our reactions in life to the bumps that come along. We have all heard this stuff for years.....yet people forget....I forget too, (I'm pretty sure Heaven is going to be a Charitable decision by God if I'm lucky<LOL>) no different......but if you can keep in the right mindset, this stuff won't bother you...especially when a few $$ can resolve it.

Hell guys, I just lost my fob 600 miles from home and didn't get twisted because I decided not to......we made it an adventure but it wasn't going to be solved by anger.

My friend, I hope you find resolution....you prob like the dealer and now you have mixed emotions....no one wants to go back to where they think someone may have taken something.....and look like a lamb for slaughter....all fear based.

You seem like a good guy...you'll get past this......

Jeff

 

[igneous]

first mistake, NEVER go to a dealer

 

[igneous]

Dealers hammer service mgr's to get a minimum of $500 from each car that come in, so if they're low on the quota of this amount they may 'adjust' a few things that don't need adjusting.

 

[rjdelp7]

I've read the posts for the OP for quite a while and he does not strike me as someone who would fly off the handle so table maybe the discussion on mental stability.

"Anger ONLY happens in Humans when they are afraid of or for something" This was taught to me many, many years ago...and I believe it to be true. Feel someone stole something and we feel anger because we feel hurt that someone wronged us, all based in fear.

Me thinks that "Dealers" do not steal....EVER.

WE chose to give them things, usually money but possibly a pad of some sort in this instance but they do not steal.

Get that paradigm and you're one step closer to understanding life.

Life happens....and we chose to play in it....can a dealer screw you? No, you are giving it to him, leave your weed, camera or pad in the truck when in for service, you are giving them those things. We all know the rules, play by them & spend wealth when you haven't.

The "dealer" cannot anger you, (and although I'm not a gambling guy at all, I'd bet $100 bucks that every one of us has felt that they did). The truth though is WE dictate our reactions in life to the bumps that come along. We have all heard this stuff for years.....yet people forget....I forget too, (I'm pretty sure Heaven is going to be a Charitable decision by God if I'm lucky<LOL>) no different......but if you can keep in the right mindset, this stuff won't bother you...especially when a few $$ can resolve it.

Hell guys, I just lost my fob 600 miles from home and didn't get twisted because I decided not to......we made it an adventure but it wasn't going to be solved by anger.

My friend, I hope you find resolution....you prob like the dealer and now you have mixed emotions....no one wants to go back to where they think someone may have taken something.....and look like a lamb for slaughter....all fear based.

You seem like a good guy...you'll get past this......

Jeff

I heard people that hold in there anger and never express it, die young from heart problems.