2019 Shock BAD at 30kmi

[BlakeMAX2019]

Did an undercarriage inspection of our 2019 Expedition MAX with 30kmi today. Everything looked fine until I got to the front drivers side, noticed the front shock was caked and covered in oil from top to bottom. Couldn’t even see the label on the shock, touched it with my finger and got sludge. All the other shocks were squeaky clean. I’m going to notify the dealer tomorrow and hopefully get it replaced under warranty.

 

[Scottorama]

I had 3 bad shocks at 10,000... so consider yourself lucky

 

[BlakeMAX2019]

Seriously? Wow! This is my first Ford product…the Max is a beast but I’m a bit annoyed with some of the quality issues. Been in for rear end issues 2xs, Interior pieces falling apart, and now the shocks?

I’ve had Toyotas/Lexus up until now…still have a van with 221kmi…only thing other than routine maintenance I’ve needed replaced in 15 years subsequently a shock was seeping at 190kmi…the other 3 are still fine.

Not a lot of options out there for big families though.

 

[Scottorama]

Give it time.... your cam phasers will self destruct too... ask me how i know.... this will be the last Ford I ever buy

 

[BlakeMAX2019]

yeah, I’m not sure about another Ford product myself. The dealership experience at Ford isn’t near where it is at Toyota/Lexus as it relates to service.

 

[keny01998]

I came from Lexus and Acura. The 2019 Expedition was my first Ford and it has been reliable except the cam phasers which were replaced under warranty. I also got the rear valve gaskets replaced at 47k miles due to oil leaks. The only issue I have with the Ford dealer is their seriousness in resolving the issues. I had to point out the problems or they couldn't duplicate and wasted a few days of my time. I still have a bunch of error codes in my Ford app and dealer said they are not stored anywhere. Luckily, my shocks aren't leaking yet and my Expedition has around 48k miles.

 

[GixxerJasen]

I bought my Expedition used at a dealership. Wasn't very impressed with them to say the least. For my cam phasers I took it to another dealership (actually a closer one) and was super pleased. I told the service advisor I think my cam phasers needed replacement. He didn't BS me or ask where I heard it or anything. Looked at me and said "Makes a lot of racket when you start it up cold and goes away within 30 seconds?" I said "Yup" and he replied "Let's get you booked in." I felt quite taken care of there. Also happy that the parts desk made an easy no questions asked price match on my drivers window (That I was pissed got hit by a rock within two weeks of buying the Expedition) so I could get a decent price on it.

 

[ManUpOrShutUp]

Seriously? Wow! This is my first Ford product…the Max is a beast but I’m a bit annoyed with some of the quality issues. Been in for rear end issues 2xs, Interior pieces falling apart, and now the shocks?

Ford's shocks/struts are trash. Honestly, their suspension components in general aren't great. I lost track of how many tie rods we replaced on our Vic. Numerous shocks blew on my Mountaineer before I went aftermarket. My mom's 2019 Explorer blew both rears in under 10k. And I blew 3 rears on my Expedition by ~100k or so before I replaced them with Bilsteins.

 

[2020FordRaptor]

Give it time.... your cam phasers will self destruct too... ask me how i know.... this will be the last Ford I ever buy

Hey now Ford isn't the only one experiencing these problems and Don't think that one bad Ford means all Fords are bad. We have close to 90k miles on our F150 and it has caused us zero problems. We also had an Expedition to 140k miles and that had minimal problems also.

 

[2020FordRaptor]

I bought my Expedition used at a dealership. Wasn't very impressed with them to say the least. For my cam phasers I took it to another dealership (actually a closer one) and was super pleased. I told the service advisor I think my cam phasers needed replacement. He didn't BS me or ask where I heard it or anything. Looked at me and said "Makes a lot of racket when you start it up cold and goes away within 30 seconds?" I said "Yup" and he replied "Let's get you booked in." I felt quite taken care of there. Also happy that the parts desk made an easy no questions asked price match on my drivers window (That I was pissed got hit by a rock within two weeks of buying the Expedition) so I could get a decent price on it.

Now that's a good dealer. Finding a good dealer is a must these days.

 

[2020FordRaptor]

yeah, I’m not sure about another Ford product myself. The dealership experience at Ford isn’t near where it is at Toyota/Lexus as it relates to service.

If you find a good dealer, everything is more pleasant. Trust me.

 

[ManUpOrShutUp]

Hey now Ford isn't the only one experiencing these problems and Don't think that one bad Ford means all Fords are bad. We have close to 90k miles on our F150 and it has caused us zero problems. We also had an Expedition to 140k miles and that had minimal problems also.

90k isn't even broken in yet, so I wouldn't be singing it's praises just yet. If you can make it to 200k without any major issues then I think you've had a pretty good run. That aside, Ford has been having a lot more quality/reliability issues than the competition in recent years - by a huge margin.

At Ford, Quality Is Now Problem 1

 

[sjwhiteley]

Same issue with the shocks, about the same mileage, 3 out of 4 leaking. Only noticed it because of an oil spot in the driveway; it was dripping off the rear lower control arm. I replaced them with bilstein shocks (fronts still to do). Didn’t bother replacing them with the same shock that’s going to leak, again.

 

[Steve Sprinkle]

Did an undercarriage inspection of our 2019 Expedition MAX with 30kmi today. Everything looked fine until I got to the front drivers side, noticed the front shock was caked and covered in oil from top to bottom. Couldn’t even see the label on the shock, touched it with my finger and got sludge. All the other shocks were squeaky clean. I’m going to notify the dealer tomorrow and hopefully get it replaced under warranty.

Don't wait...I had 3 bad shocks very early in the life of my 2015 but paid out of pocket to fix because I waited too long to take to the dealer...

 

[Thomas Hardesty]

Did an undercarriage inspection of our 2019 Expedition MAX with 30kmi today. Everything looked fine until I got to the front drivers side, noticed the front shock was caked and covered in oil from top to bottom. Couldn’t even see the label on the shock, touched it with my finger and got sludge. All the other shocks were squeaky clean. I’m going to notify the dealer tomorrow and hopefully get it replaced under warranty.

I have a 2019 Limited , and replaced them all within 50K they all leaked for some reason? 130K now and all good!

 

[Richard Nall]

I have bought Fords almost exclusively for my whole life. I always felt like they were very good quality, until I purchased the two that I have now. I have a '16 Expedition and a '17 Super Duty diesel and they are just not good and yes the shocks on my Expedition are and have been a problem.

 

[Squark]

I blew 6 factory shocks before switching to Bilsteins. It seems like a common problem on Expeditions: https://www.expeditionforum.com/threads/3rd-shock-blown-out-on-2018-xlt.40601/

 

[Wangle]

Wow! 30k!! You did GREAT!! My fronts went pre 15k. I am hoping I get 30 K out of my rear shocks. I will keep using the Ford shocks until my extended warranty runs out. I hear that now some dealerships are calling the rear “Struts“ shocks so they don’t have to replace them under warranty. It will be interesting to see what happens. Honestly, this just mystifies me. Should be a re-design, and a recall.

 

[BlakeMAX2019]

Give it time.... your cam phasers will self destruct too... ask me how i know.... this will be the last Ford I ever buy

Aaaaaaand the cam phasers just took a crap last week! Had to reply as I remembered you saying this. I’m blown away by the major issues this car has had. Transmission rebuild at 38k, rear end 3xs, and now the cam phasers…needless to say we’ll be getting rid of the MAX as soon as we find a replacement….not a Ford product.

 

[keny01998]

All my 4 shocks blew up at 63k miles. I have 2019 XLT 4WD. I just replaced all with Bilstein 5100 from Shock Surplus and the ride are day and night difference. I have more control on the curvy roads and firmer ride than stock.