This will likely be my last ford

[mike5555]

I get my Expedition serviced at a Ford dealer that also services fleet vehicles. When I visit this dealership their storage lot is filled with Ford police Explorers from different Departments that are just sitting there waiting for parts. Very sad situation.

 

[Grey ghost]

After 4 years with my '19 Expedition Platinum Max, I sold it for an Escalade Sport Platinum.

Both products have issues. The ownership experience comes down to the local stores. If I lived in Houston or Dallas, I would love both products.

Where I'm at in Jackson, MS the experience is subpar.

I'm probably going to try Lincoln next, but my expectations keep dropping....

Hate to tell you but Lincoln has the same parts and come from the same factory.
It's a shame the uaw doesn't strike over the quality of the products they make. That would wake things up.

 

[purevw]

The UAW has no concern for quality. They teach their members that the manufacturer is screwing them on a daily basis. I know a UAW worker that has a daily contest with other workers to see how many intentional screw-ups they can sneak past quality control each day. Since the quality control guy is also union, the number is quite large.

 

[Wangle]

This is so sad. I have a 2018 that is 1 week away from being a 2019. Glad I have a metal oil pan!! I see all these issues and shake my head. Most lemon laws have a “time” clause so one down for six months would get you a new one or a refund. We have had the front shocks replaced for leaking, The main controller for the HVAC system that went wacky, and the rear seat captains chairs seat covers came off twice. We consider ourselves very fortunate, as this has been one of the best vehicles we have ever owned. Just starting to hear a little rattle at start up, but not serious enough to address yet. Fortunately we bought the extended warranty, but we are just under 30k miles. Ford not fixing a waste gate rattle while under warranty makes no sense to me. If a new one doesn’t make the noise, it is not “normal”.

 

[99WhiteC5Coupe]

The UAW has no concern for quality. They teach their members that the manufacturer is screwing them on a daily basis. I know a UAW worker that has a daily contest with other workers to see how many intentional screw-ups they can sneak past quality control each day. Since the quality control guy is also union, the number is quite large.

It is my personal belief that the UAW intentionally agitates and tries to upset their unionized workers. They have no concern for quality manufacturing - constantly complaining and blaming management and the suppliers (that aren’t unionized).

Their current UAW President is a rude, disrespectful and profane agitator - who preaches that that Ford, GM and Stellantis are evil (although they provide the UAW members with good jobs, salary and benefits to support themselves and their family).

Here is some good reading: https://www.justice.gov/usao-edmi/p...nited-auto-workers-union-reform-union-and-end

 

[Yupster Dog]

Our government

Are you determined to start a political feud back up in here? You are just bound an determined to make me work for this green banner aren't you?
We are from all sides in here an yet we can still help each other and have conversations. But all that goes away with just one well placed political post. Is that what you want @Trainmaster? I thought you liked this forum.

NO Political post in the open Forums here. This is NOT censorship this is a necessity in todays political climate. Me (and many others on here) do not want to read page after page of political rhetoric just to get to the info we were looking for. Since I have come on as Moderator we did a political clean and this forum is now very useably pleasant FOR EVERONE and as long as I am here it will stay that way.
Take political content to a political forum.

 

[JExpedition07]

Lol, I don’t see any political debate

 

[JasonH]

I feel as though the quality of service varies substantially by dealer, but is frequently poor. Unfortunately, with my luck most of the ones I've dealt with have been subpar. My wife's I-Pace that she drove for one day is at the local Jaguar for a charging port replacement. CarMax broke it while charging just before delivery. We're on week three now...no updates. They had it for a week before even examining it even though I told them what the most likely cause of the issue was. The dealership model is broken. No one seems to understand how to provide quality customer service. The manufacturers don't seem to care because they make they're money when the car gets delivered and on parts, not repairs. The dealerships are going to get crushed by EV sales. We put 50,000 miles on my Electric Focus without a repair. My Expedition was at the shop for weeks when it needed a head gasket. Same issue as Jaguar, no communication. Then they tried to return it to me with a big fat check engine light on.

 

[99WhiteC5Coupe]

I feel as though the quality of service varies substantially by dealer, but is frequently poor. Unfortunately, with my luck most of the ones I've dealt with have been subpar. My wife's I-Pace that she drove for one day is at the local Jaguar for a charging port replacement. CarMax broke it while charging just before delivery. We're on week three now...no updates. They had it for a week before even examining it even though I told them what the most likely cause of the issue was. The dealership model is broken. No one seems to understand how to provide quality customer service. The manufacturers don't seem to care because they make they're money when the car gets delivered and on parts, not repairs. The dealerships are going to get crushed by EV sales. We put 50,000 miles on my Electric Focus without a repair. My Expedition was at the shop for weeks when it needed a head gasket. Same issue as Jaguar, no communication. Then they tried to return it to me with a big fat check engine light on.

A general observation - many dealer technicians do not have the ability to troubleshoot a problem or issue.

If there are no codes (with instructions on a computer on what to replace) - they are stumped.

I have owned vehicles, and purchased many new vehicles, for over 50 years. As a generalization, the quality of dealer service is the worst I have ever seen - and the lack of dealer repair and recall parts is unprecedented.

 

[sjwhiteley]

An example of the cluelessness of vehicle manufacturing management is the statement from GM that they will be removing AndroidAuto and CarPlay from their vehicles because they feel they can ‘do it better’.

 

[Yupster Dog]

Lol, I don’t see any political debate

Exactly.

 

[5280tunage]

An example of the cluelessness of vehicle manufacturing management is the statement from GM that they will be removing AndroidAuto and CarPlay from their vehicles because they feel they can ‘do it better’.

oooh oooh, i know what an exec said here. "Guys, I just heard about this generative AI thingy. Let's not pay apple and google royalties on their products, and get this AI thing to make our own version of their products!" it's free right?

 

[GlennSullivan]

The UAW has no concern for quality. They teach their members that the manufacturer is screwing them on a daily basis. I know a UAW worker that has a daily contest with other workers to see how many intentional screw-ups they can sneak past quality control each day. Since the quality control guy is also union, the number is quite large.

In 2023 intentionally screwing up a product of the company you work for that directly feeds your family and pays your bills is a very, very sad situation indeed.

 

[Armin]

I don't think the problem from the original poster is union or supply chain related, but primarily interest rate. After 20 years of artificially low interest rates, lots of industries feeling shocks. We have to remember everybody does everything on credit and hence having lots of inventory, is lots of percentage points of interest payments flying away each month. Since none of the big US car companies are making net money, and many suppliers are tight on cash too, nobody wants to hold any supply.

Add that factories don't build one shock, but only when they get a big order of 400 or so, will reshuffle an assembly line to that product. Hence you see why we always have months of delay. We are simply seeing the direct cadence of the factories because nobody wants to hold inventory.

(The only place covid is still echoing is chips, where car companies in their arrogance cancelled hard and furious in early 2020, expecting their suppliers to handle the brunt of the variability. Problem is the big chip manufacturers had plenty of other customers and hence the car companies and OEM's lost multi-year slots. Hence chip issues will take a few years to sort out.)

Of course, I'm not defending Ford here, but I think what we are seeing here is the painful adaption of going back to normal rates. The biggest problem seems to be the lack of feedback towards Ford. Normally you'd expect Ford to have to carry the burden of not having inventory. That will force them to incorporate this into design and part choices of future cars, or at least incorporate the cost of inventory.

I'm surprised the topic starter had to pay for this out of his own pocket. I get that Ford prefers that and that too many crappy dealers rather throw their hands in the air instead of battling with Ford. But, isn't that what warranty is about? I ask that as a serious question: is this a difference between factory warranty and the extended warranty? It seems to me they should either provide alternative parts or provide a rental and cannot just keep a car stranded for 6 months. Or can they legally just do that? That would make factory warranty worth very little.

 

[99WhiteC5Coupe]

I don't think the problem from the original poster is union or supply chain related, but primarily interest rate. After 20 years of artificially low interest rates, lots of industries feeling shocks. We have to remember everybody does everything on credit and hence having lots of inventory, is lots of percentage points of interest payments flying away each month. Since none of the big US car companies are making net money, and many suppliers are tight on cash too, nobody wants to hold any supply.

Add that factories don't build one shock, but only when they get a big order of 400 or so, will reshuffle an assembly line to that product. Hence you see why we always have months of delay. We are simply seeing the direct cadence of the factories because nobody wants to hold inventory.

(The only place covid is still echoing is chips, where car companies in their arrogance cancelled hard and furious in early 2020, expecting their suppliers to handle the brunt of the variability. Problem is the big chip manufacturers had plenty of other customers and hence the car companies and OEM's lost multi-year slots. Hence chip issues will take a few years to sort out.)

Of course, I'm not defending Ford here, but I think what we are seeing here is the painful adaption of going back to normal rates. The biggest problem seems to be the lack of feedback towards Ford. Normally you'd expect Ford to have to carry the burden of not having inventory. That will force them to incorporate this into design and part choices of future cars, or at least incorporate the cost of inventory.

I'm surprised the topic starter had to pay for this out of his own pocket. I get that Ford prefers that and that too many crappy dealers rather throw their hands in the air instead of battling with Ford. But, isn't that what warranty is about? I ask that as a serious question: is this a difference between factory warranty and the extended warranty? It seems to me they should either provide alternative parts or provide a rental and cannot just keep a car stranded for 6 months. Or can they legally just do that? That would make factory warranty worth very little.

I read my printed copy of my Ford Premium Extended Service Contract. There is nothing that requires Ford to provide parts and/or repair the vehicle in a TIMELY MANNER.

I waited 122 days (two trips) in a 12-month period to have the steering rack and the transmission repaired on my 2015 Ford Expedition under my Ford Premium ESP.

The dealers are at the mercy of the Ford part’s system and can do very little - other than use the part’s locator and TRY to find a repair part that another dealer will part with.

The lemon law in various states is probably the only option for an extended delay of a NEW vehicle repair.

Not only have I been frustrated by the lack of Ford repair parts, I am equally frustrated by Ford and their dealers lack of concern for their customers.

My Expedition is at my dealer tonight, for pickup tomorrow. It was repaired under the Ford safety recall for the front HVAC blower. It took more than one year for Ford to provide the repair part, after issuing the recall. A simple HVAC blower motor!

I don’t have an answer - but I know I will never give Ford a second change as a repeat customer.

I believe any manufacturer should have to extend a warranty or ESP if they cannot repair the vehicle in a very reasonable time. If the vehicle is out-of-service for three months, then the warranty or ESP should be extended on the back-end. Ford knows their warranty and ESP’s are running the clock while they allow the vehicle to remain parked at the dealer due to lack of parts.