2022 Expedition - Cracked Roof Panel; Cracked Lift gate Spoiler

[jose9385]

Help!!! This happened to me over the weekend and the dealership said it is not a warranty issue. They said ice must of got in there and caused the damage. I called ford customer service and they then contacted the dealership. When they reached out again they said they can’t go against the dealership recommendation of it not being a warranty issue due to it not being caused by a part or design flaw.

 

[SyndicateZ]

Definitely a design flaw and FORD Corporate knows it. I think we also have documentation on this somewhere on this board that can help your case.

 

[99WhiteC5Coupe]

Definitely a design flaw and FORD Corporate knows it. I think we also have documentation on this somewhere on this board that can help your case.

I've wondered if the defect is a design flaw or an assembly issue from the factory?

I'd bet a poor assembly issue (and lack of quality control inspections) from the factory.

 

[1775SS]

What the hell is going on here. You got some dealers saying it's a warranty issue and others not. It's the same exact problem everyone is having with the lift gate.
Whether it's ice, snow, freezing temps, or a design / assembly issue, this should not be a dealer trying to get out of an obvious snafu from Ford.
Is this happening with other manufacturers lift gates ?
And what about the TSB from an earlier post. Are dealers dismissing it.
I thought dealers were notified from Ford to fix as a warranty issue.
This defect or what ever Ford wants to call it , can't end here, without a full and complete warranty across the board so there is no discrepancy on the dealers part.

 

[Joannf09]

Thank you all for posting this. Going to dealership today for them to evaluate if this is a warranty issue. Left me stranded on the Ohio turnpike last night in the freezing cold, thankfully found duct tape at a truck stop to at least get us home

 

[jose9385]

Thank you all for posting this. Going to dealership today for them to evaluate if this is a warranty issue. Left me stranded on the Ohio turnpike last night in the freezing cold, thankfully found duct tape at a truck stop to at least get us home

Let us know what they tell you please I’m currently going through the fight with Ford after being denied the first time. Reached out again with the info from this page and for now it’s an open claim until I can get it to a dealership again for reevaluation.

 

[SunnySunshine]

I guess you can try the dealership. I guess they didn't test these things in the Arctic circle.

 

[Hisurfernmi]

Hello All, I'm joining the party with our Expy 22 having the spoiler/roof damage issue this weekend. It was around 10°F at the time. I was in total disbelief that such a thing could happen. I've also have had Hail Damage repaired and a Broken Windshield replaced this past year.

I've attached my photos. Anyone know which dealerships in Metro Detroit will work the issue the best? I typically go through Romeo Ford.

Thanks for those before who've done the leg work to get this sorted out and provided some guidance.

 

[nfamus1]

Joining all of you here. I too am dealing with this very issue and was denied today initially by my dealer. They did tell me they will submit it to Ford and follow up, but never brought up that the issue is common and that Ford was covering it. I'm going tomorrow again and see wha They say after I share these new findings

So here is how it all started for me. I attempted to lift the liftgate on Friday the 19th where it was about 20 degrees in NJ. We heard the popping and cracking and thought it was ice. Didn't think too much of it. Opened it again later and I we heard it again and the lift gate closed back up. My crack is pretty significant and Ford is not taking responsibility. They are assuming "Something fell on it and cracked it" and recommended I put in a claim with my insurance. It's been a crazy day. From dealer to body shop to my insurance agent. I am going to fight this.

Thank you all for sharing your experience and updates. Video attached. Heading back to the dealer with all thus ammunition youbguus have provided. I will keep all posted. THANKS

 

[tacoduck]

Joining all of you here. I too am dealing with this very issue and was denied today initially by my dealer. They did tell me they will submit it to Ford and follow up, but never brought up that the issue is common and that Ford was covering it. I'm going tomorrow again and see wha They say after I share these new findings

So here is how it all started for me. I attempted to lift the liftgate on Friday the 19th where it was about 20 degrees in NJ. We heard the popping and cracking and thought it was ice. Didn't think too much of it. Opened it again later and I we heard it again and the lift gate closed back up. My crack is pretty significant and Ford is not taking responsibility. They are assuming "Something fell on it and cracked it" and recommended I put in a claim with my insurance. It's been a crazy day. From dealer to body shop to my insurance agent. I am going to fight this.

Thank you all for sharing your experience and updates. Video attached. Heading back to the dealer with all thus ammunition youbguus have provided. I will keep all posted. THANKS

Man, that is bad luck. Subbed for outcome.

 

[SyndicateZ]

Joining all of you here. I too am dealing with this very issue and was denied today initially by my dealer. They did tell me they will submit it to Ford and follow up, but never brought up that the issue is common and that Ford was covering it. I'm going tomorrow again and see wha They say after I share these new findings

So here is how it all started for me. I attempted to lift the liftgate on Friday the 19th where it was about 20 degrees in NJ. We heard the popping and cracking and thought it was ice. Didn't think too much of it. Opened it again later and I we heard it again and the lift gate closed back up. My crack is pretty significant and Ford is not taking responsibility. They are assuming "Something fell on it and cracked it" and recommended I put in a claim with my insurance. It's been a crazy day. From dealer to body shop to my insurance agent. I am going to fight this.

Thank you all for sharing your experience and updates. Video attached. Heading back to the dealer with all thus ammunition youbguus have provided. I will keep all posted. THANKS

Curious. Was anything present on the roof/on the spoiler like snow/ice when you opened it? Usually its ice buildup in the joint that causes the crack from what ive learned

 

[5280tunage]

Curious. Was anything present on the roof/on the spoiler like snow/ice when you opened it? Usually its ice buildup in the joint that causes the crack from what ive learned

I mean here's the thing, that shouldn't matter. cars have been out in snow and ice for over 100 years. For one, this thing is tall enough that almost no one here can see on the roof to check for ice before opening a tailgate, nor would anyone really think of doing it. If the design and/or as built tolerances are so bad that this problem surfaces for owners when there's inclement weather, then i would say Ford is to blame regardless. Many of us feel like we're walking on eggshells with these things as it is.

 

[SyndicateZ]

I mean here's the thing, that shouldn't matter. cars have been out in snow and ice for over 100 years. For one, this thing is tall enough that almost no one here can see on the roof to check for ice before opening a tailgate, nor would anyone really think of doing it. If the design and/or as built tolerances are so bad that this problem surfaces for owners when there's inclement weather, then i would say Ford is to blame regardless. Many of us feel like we're walking on eggshells with these things as it is.

I agree, ice or no ice, its still Fords fault for the bad quality.

 

[1775SS]

Finally taking my 22 Timberline in tomorrow to get the roof and spoiler repaired. Dealer said, 4 - 5 days for the repair. They said Ford is covering the cost including a loner car.
I will report back when I pick up my suv.
I haven't heard much from anyone that had the repairs done and the overall outcome, from quality of the repair and any warranty issues.

Stand by.

 

[cyguy]

I'm dealing the same issue with my 2022 Expy Platinum. We had temperature in the teens. I took our vehicle into the local dealership a few days later to ask that the spoiler and roof damage be inspected and covered under warranty and referenced the service bulletin posted in this thread.

First visit to dealership: Dealer inspected, generally agreed with me, and sent pictures to Ford.

Second visit to dealership: Dealer was working with a local, Ford-approved body shop. Body shop reported that roof damage was worse than initially believed. Dealer is ordering a new roof panel (section of the roof, not the whole roof), and we're waiting for it. No ETA. Repair is not done.

The dealership agrees this should be covered under warranty and seems to be doing what is necessary to get it right, which I appreciate. I'm optimistic. With that said:

1. The service rep says the spoiler size is redesigned and somewhat smaller. Is that right? I thought it was a manufacturer install issue, and the margin needs to be corrected.

2. I haven't seen anything in writing confirming that Ford agrees this is covered under warranty. When I asked for that, the dealership said that's not put in writing and given out, and when I called Ford's corporate customer service line, she said essentially the same thing. The dealership hasn't asked me to sign anything saying I have to pay for the repair, so that gives me some comfort. If anyone here has more experience with Ford warranties, please let me know if I should ask again for additional assurance.

 

[Hellwig]

I'm dealing the same issue with my 2022 Expy Platinum. We had temperature in the teens. I took our vehicle into the local dealership a few days later to ask that the spoiler and roof damage be inspected and covered under warranty and referenced the service bulletin posted in this thread.

First visit to dealership: Dealer inspected, generally agreed with me, and sent pictures to Ford.

Second visit to dealership: Dealer was working with a local, Ford-approved body shop. Body shop reported that roof damage was worse than initially believed. Dealer is ordering a new roof panel (section of the roof, not the whole roof), and we're waiting for it. No ETA. Repair is not done.

The dealership agrees this should be covered under warranty and seems to be doing what is necessary to get it right, which I appreciate. I'm optimistic. With that said:

1. The service rep says the spoiler size is redesigned and somewhat smaller. Is that right? I thought it was a manufacturer install issue, and the margin needs to be corrected.

2. I haven't seen anything in writing confirming that Ford agrees this is covered under warranty. When I asked for that, the dealership said that's not put in writing and given out, and when I called Ford's corporate customer service line, she said essentially the same thing. The dealership hasn't asked me to sign anything saying I have to pay for the repair, so that gives me some comfort. If anyone here has more experience with Ford warranties, please let me know if I should ask again for additional assurance.

Apparently, the dealership doesn't want to guarantee you anything before Ford guarantees them first.

 

[AJ82]

1. The service rep says the spoiler size is redesigned and somewhat smaller. Is that right? I thought it was a manufacturer install issue, and the margin needs to be corrected.

Back on post #40, I looked into the part numbers from a pre-refresh and 2022 and they are the same. So based on that no it isn't a smaller new part. So it is either a factory install issue or a new part supplier IMO.

 

[1775SS]

I'm dealing the same issue with my 2022 Expy Platinum. We had temperature in the teens. I took our vehicle into the local dealership a few days later to ask that the spoiler and roof damage be inspected and covered under warranty and referenced the service bulletin posted in this thread.

First visit to dealership: Dealer inspected, generally agreed with me, and sent pictures to Ford.

Second visit to dealership: Dealer was working with a local, Ford-approved body shop. Body shop reported that roof damage was worse than initially believed. Dealer is ordering a new roof panel (section of the roof, not the whole roof), and we're waiting for it. No ETA. Repair is not done.

The dealership agrees this should be covered under warranty and seems to be doing what is necessary to get it right, which I appreciate. I'm optimistic. With that said:

1. The service rep says the spoiler size is redesigned and somewhat smaller. Is that right? I thought it was a manufacturer install issue, and the margin needs to be corrected.

2. I haven't seen anything in writing confirming that Ford agrees this is covered under warranty. When I asked for that, the dealership said that's not put in writing and given out, and when I called Ford's corporate customer service line, she said essentially the same thing. The dealership hasn't asked me to sign anything saying I have to pay for the repair, so that gives me some comfort. If anyone here has more experience with Ford warranties, please let me know if I should ask again for additional assurance.

The Ford body shop I'm at said the exact same thing about the warranty. They should also cover a loner car.
They told me today, 7 - 10 days for my roof panel to come in. Spoiler is ready and painted. Looks like this is gonna be a 3 week to a month process to complete.

 

[Andy B]

Sorry if this has been answered already. This thread has gotten HUGE. But.... is there a copy of the TSB available?

If I want to check mine BEFORE damage happens is there a guide to what to look at and/or measure?

 

[1775SS]

Sorry if this has been answered already. This thread has gotten HUGE. But.... is there a copy of the TSB available?

If I want to check mine BEFORE damage happens is there a guide to what to look at and/or measure?

Go to post 111. I showed the body shop this tsb, and they haven't seen it as of Dec 23. So, word is very slow at getting around to dealers on this issue.
Read through this thread. It's very informative.
This is what I sent to the Ford body shop.