2022 Expedition - Cracked Roof Panel; Cracked Lift gate Spoiler

[giudi1md]

I’ve noticed a few of these spoilers look like they have actually become dislodged as a result of this.

Do you think the case could be made for a safety recall considering the rear brake light is integrated into the spoiler assembly?

 

[nfamus1]

Joining all of you here. I too am dealing with this very issue and was denied today initially by my dealer. They did tell me they will submit it to Ford and follow up, but never brought up that the issue is common and that Ford was covering it. I'm going tomorrow again and see wha They say after I share these new findings

So here is how it all started for me. I attempted to lift the liftgate on Friday the 19th where it was about 20 degrees in NJ. We heard the popping and cracking and thought it was ice. Didn't think too much of it. Opened it again later and I we heard it again and the lift gate closed back up. My crack is pretty significant and Ford is not taking responsibility. They are assuming "Something fell on it and cracked it" and recommended I put in a claim with my insurance. It's been a crazy day. From dealer to body shop to my insurance agent. I am going to fight this.

Thank you all for sharing your experience and updates. Video attached. Heading back to the dealer with all thus ammunition youbguus have provided. I will keep all posted. THANKS

*****Quick Update all. After finding the internal memo and talking to a few people at Ford. They did finally take responsibility, and my local Ford dealer did the right thing. It was tense for a little bit, but ultimately, it worked out. Thank you Ford! Fette Ford Clifton NJ

 

[Hisurfernmi]

My 22 Expy is currently at the shop waiting for parts. Told today it will take 2-3 weeks for completion (1 week for parts, 1.5-2 weeks for repair). Had it picked up yesterday to have it looked at for Warranty service work due to the spoiler/roof contact issue. If you get the right dealer it looks like they know the process to repair.

Service Consultant did mention he had received another Expedition just the Friday before with the exact same issue.

 

[raemae]

Did you ever get answers? Same thing happened to my 2022 Expedition king ranch. Damage looks the same but my spoiler is hanging loose and banging around when driving. I’ve read through this forum and sent the SSM 51346 TO the FORD DEALERSHIP and was told that SSM# does not exist and will not be covered?? Help with next step?

 

[SyndicateZ]

Did you ever get answers? Same thing happened to my 2022 Expedition king ranch. Damage looks the same but my spoiler is hanging loose and banging around when driving. I’ve read through this forum and sent the SSM 51346 TO the FORD DEALERSHIP and was told that SSM# does not exist and will not be covered?? Help with next step?

That dealer is BS'ing you saying that SSM is non existent.

 

[HazBeen]

I just checked, and it is true, Special Service Message 51346 has been removed from Ford's Professional Technician System (PTS) website.

It's unclear when or why it was removed, however, we still have the screen capture of the original PTS release of SSM 51346 on February 7, 2023.

For new Forum member @raemae -- and anyone else in need of this documentation, please print the below-attached PDF file and provide it to your dealership's Service representative...

 

[5280tunage]

very cool of you to post that @HazBeen

 

[rental_expy]

I'm going through the same issue with a rental Expedition I had. I called Hertz when it happened and gave them the SSM number. Since it was a smaller location (Spokane, WA), it was a leasee rental company licensed through Hertz. They sent the vehicle off to a third party repair company who sent me a letter telling me I'm subject to a damage claim. I called them back and they aren't sure how to handle it. I just called the Spokane Ford dealership with the VIN and got told there are no recalls on the vehicle, so they aren't sure how to handle it either. So as of right now, I rented a car, opened the rear hatch on the 2nd day and had it crack, so I had to load my skis through the passenger door the rest of the trip, spent over an hour on the phone with Hertz as of now, and am still as of now on the hook for repair cost. Hopefully with the info from you all, I can get this resolved.

 

[LegalBrief]

It’s not a recall… it’s a technical service bulletin. Your vocabulary needs to be correct.

I’d let your car insurance handle this with rental company.

 

[SyndicateZ]

It’s not a recall… it’s a technical service bulletin. Your vocabulary needs to be correct.

I’d let your car insurance handle this with rental company.

This is definitely a design/manufactuing flaw that Ford needs to correct. The fact that it is/was a TSB with Ford shows it with the anount of other vehicles with same Exact issue. He can easily win this in court if need be.

 

[rental_expy]

It’s not a recall… it’s a technical service bulletin. Your vocabulary needs to be correct.

I’d let your car insurance handle this with rental company.

I never said it was a recall. The dealership told me when they ran the VIN there were no recalls assigned to the vehicle, so they weren't sure how to handle it.

I also don't want to let insurance handle it because that probably means me paying a deductible.

The third party repair company ended up telling me that they reviewed it with the rental company and they were closing my case, so it looks like I'll be ok.

 

[5280tunage]

Hope for your sake that's the case. I can only imagine how frustrating this was/is for you.

 

[jbwest]

Currently fighting the dealership for this issue. Can anyone who has been successful provide any useful follow-up information? Dealership? Reference #? Claim #? Anything to help build a case?

There a lot of posts in this thread saying it would be covered but no follow-ups of actual success.

Thanks

 

[days4days]

I have a new 2022 Expedition Limited. Has 750 miles on it, has only been in my driveway for a month. I opened the tailgate yesterday (in -30 degree wind chill) and the lift gate spoiler cracked in half, the brake light is hanging off above the rear windshield, and the roof panel punctured and has a hole in it right where it meets the spoiler. I heard the cracking and popping as the lift gate opened, but I never thought the damage would be as bad as it is. Has anyone had issues with body work cracking and breaking in the cold? Will the dealership cover this or am I going to have to go through insurance? Needless to say, I’m very disappointed in the quality here and can’t believe the cold could do that much damage to a brand new $80k car. Have owned many expeditions over the years in this climate, and have never had this issue.

We tried going through ford for a warranty claim and they denied it. This isn’t right at all. None of this is the customers faults. We all have the same vehicle, make and model and year purchased. Clearly, this should be a recall and should be under a warranty claim. What is the purpose of purchasing the warranty for Ford to turn around and not fix an issue that’s causing so many others a lot of distress and frustration?

 

[days4days]

Currently fighting the dealership for this issue. Can anyone who has been successful provide any useful follow-up information? Dealership? Reference #? Claim #? Anything to help build a case?

There a lot of posts in this thread saying it would be covered but no follow-ups of actual success.

Thanks

Use ours, we were not successful… but maybe this could help!

CAS-48011934-S3R4G5 we went through Perth in Ontario, Canada

 

[days4days]

This is crazy. I had the exact thing happen to mine 2 days ago during the cold spell. Cracked plastic spoiler over the rear hatch and a puncture to the roof. We are taking it to the dealership tomorrow. I hope this is covered under warranty. Pics below.

We had this too! Ford’s warranty refused to cover. Anyone else with the same issue?

 

[5280tunage]

Time to gather some of this information and head to small claims court. Not sure where you are and what sort of rules your jurisdiction may have around dollar figures, etc, but I think there's more than enough information available on this site and the rest of the Internet to show there was an absolute manufacturing mistake and Ford all of the sudden deciding they will no longer cover this isn't acceptable. There are people on here that had this repaired at no cost by Ford, so for them to sunset that seems like something they can be held accountable over.

 

[raemae]

I just checked, and it is true, Special Service Message 51346 has been removed from Ford's Professional Technician System (PTS) website.

It's unclear when or why it was removed, however, we still have the screen capture of the original PTS release of SSM 51346 on February 7, 2023.

For new Forum member @raemae -- and anyone else in need of this documentation, please print the below-attached PDF file and provide it to your dealership's Service representative...

 

[TimberExpy]

So despite this (now disappeared) Special Service Message 51346, there hasn't been any sort of recall? I for one experienced a loud POP this last winter while in Richmond, Va and opened the liftgate in the early hours of the AM, with layers of ice on the roof. Having remembered this thread, I immediately took a look at the roof/spoiler and all seemed OK. Came back to the roof now in April (now knowing that the SSM stated a min. of 6.5mm clearance) and have confirmed that 1) I don't have the required 6.55mm in the center, and 2) there is, in fact, some evidence that roof/spoiler contact was made at that location.

One would think that by now there would be a full-blown recall. I don't want this to happen years from now when I am well out of warranty.

 

[SyndicateZ]

So despite this (now disappeared) Special Service Message 51346, there hasn't been any sort of recall? I for one experienced a loud POP this last winter while in Richmond, Va and opened the liftgate in the early hours of the AM, with layers of ice on the roof. Having remembered this thread, I immediately took a look at the roof/spoiler and all seemed OK. Came back to the roof now in April (now knowing that the SSM stated a min. of 6.5mm clearance) and have confirmed that 1) I don't have the required 6.55mm in the center, and 2) there is, in fact, some evidence that roof/spoiler contact was made at that location.

One would think that by now there would be a full-blown recall. I don't want this to happen years from now when I am well out of warranty.

Even with the factory bumper to bumper warranty, Ford will say go through yoir insurance... slimeballs