Heater hose under cam phaser recall?

iris said:

We have a Ford Extended service AND Ford maintenance plan, according to Ford customer service niether of those plans of the phaser recall covers the damaged heater hose. Im waiting to hear back about what type of goodwill Ford and the dealer come up with.

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duneslider said:

I am guessing the weeping is happening at the plastic couplers, I have had problems with these plastic molded Tees on multiple vehicles. On my old jeep I had to do this multiple times.

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iris said:

Hey guys, I could used some advice.

I have a 2019 Expedition Limited Stealth and it just went in for its second cam phaser repair under warranty. The service rep then called me to let me know the repair was done but that the heater hose was "weeping" and it needs to be replaced at a cost of over $1k.

1) Is $1,050 a fair price to replace JL1Z-18472-B and JL1Z-18472-C?
2) Is it fair for me to push back on the dealer and Ford warranty saying that the heater hose wouldn't be "weeping" if it hadn't been removed multiple times for the cam phaser repairs?
3) Who Ford would i contact to inquire about a goodwill repair?
4) How difficult is it to access and replace JL1Z-18472-B and JL1Z-18472-C?

Thanks guys!

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fmendezex2019 said:

WOW!!! I am actually having this same issue with my 2019 Expedition. I had the cam phasers replaced in June and now the heater hoses are leaking. Go figure they want to charge me $1002.77 to get that fixed. I spoke to Ford customer service on Friday and I created a case number to get this issue resolved. I believe the damage was done when they were missing around that repair. I have also brought up the issue about the rear Struts/ Shocks leaking oil along with the transmission slipping. This SUV only has 46,000 miles. Too many issues for a new SUV. My 1965 mustang doesn't have all these issues!!! I hope to hear something back from Ford soon. You should contact this number for help.
1 (800) 392-3673

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iris said:

Hey guys, I could used some advice.

I have a 2019 Expedition Limited Stealth and it just went in for its second cam phaser repair under warranty. The service rep then called me to let me know the repair was done but that the heater hose was "weeping" and it needs to be replaced at a cost of over $1k.

1) Is $1,050 a fair price to replace JL1Z-18472-B and JL1Z-18472-C?
2) Is it fair for me to push back on the dealer and Ford warranty saying that the heater hose wouldn't be "weeping" if it hadn't been removed multiple times for the cam phaser repairs?
3) Who Ford would i contact to inquire about a goodwill repair?
4) How difficult is it to access and replace JL1Z-18472-B and JL1Z-18472-C?

Thanks guys!

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5280tunage said:

Sure hope your experience with ford customer care was better than mine. To be fair, my issue was much larger and it did finally get repaired, but it took 9 months of constantly arguing and pushing back, never taking no for an answer. It was really fun how many times I was told by the first level customer service agent there is no way to escalate cases at Ford. Eventually they did, but to train customer care agents to say, tells you a lot about how Ford values (or doesn't) it's customers.

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