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Did a ford engineer actually look at it or did they rely on commentary and photos from the dealership?Dealership informed me today that Ford engineers to don’t see any issues and we need to go through insurance. Ford won’t cover it. How ludicrous is this????
cant they find that info themselves by contacting Ford . Sheesh, they know how to give customers a hard timemy dealer asked for the VIN of anyone who got Ford to cover damage
It might be easier for them to see what might be on record for the VIN to know how to put the claim in to get it covered. I doubt they would be able to find it easily given the number of vehicles built. Doesn't seem unreasonable to me, but what do I know, I'm just an accountant...cant they find that info themselves by contacting Ford . Sheesh, they know how to give customers a hard time
Another occurrence.... wow.Same exact issue with our brand new expedition in cold weather. We are being bounced around between the dealer and ford and neither want to cover something that is very obviously a design flaw... Just wanted to reply and add to the conversation so that maybe, if enough people bring this issue to light, ford will be forced to cover damages...
That's what I said too above. Doesn't make sense unless it is being installed differently (smaller gap) or new supplier or something. I think it would be helpful if those with the issues provided more details on their situation.This is strange. Why is this only happening to 22's when it's the same design since 18 (I think).