2022 Expedition - Cracked Roof Panel; Cracked Lift gate Spoiler
- Thread starter pbirdsong
- Start date
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giudi1md
Member
Did a ford engineer actually look at it or did they rely on commentary and photos from the dealership?
SyndicateZ
Full Access Members
cant they find that info themselves by contacting Ford . Sheesh, they know how to give customers a hard time
Same exact issue with our brand new expedition in cold weather. We are being bounced around between the dealer and ford and neither want to cover something that is very obviously a design flaw... Just wanted to reply and add to the conversation so that maybe, if enough people bring this issue to light, ford will be forced to cover damages...
UPDATE: ford has officially denied the claim, dealer wants $7800 to fix it... anybody interested in a class action suit...?
UPDATE: ford has officially denied the claim, dealer wants $7800 to fix it... anybody interested in a class action suit...?
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It might be easier for them to see what might be on record for the VIN to know how to put the claim in to get it covered. I doubt they would be able to find it easily given the number of vehicles built. Doesn't seem unreasonable to me, but what do I know, I'm just an accountant...
I have to admit, this thread is scaring the crap out of me. Have had the new Expy for two weeks now and it's getting pretty cold out this week. I've been avoiding opening the lift gate early in the mornings. I hate feeling of having a brand new vehicle and being terrified of using one of the reasons I bought it.
Is anyone getting leaks in through the damaged area?
Is anyone getting leaks in through the damaged area?
Another occurrence.... wow.
That's what I said too above. Doesn't make sense unless it is being installed differently (smaller gap) or new supplier or something. I think it would be helpful if those with the issues provided more details on their situation.
- Was it parked outside? One would assume yes.
- Was there any type of precipitation (rain, freezing rain, snow) that happened before it? One would assume yes.
- Did you clear the precipitation off the roof before opening?
- What was the coldest temperature before you opened it?
- When was your vehicle made?
I'll say that other rear hatch vehicles I've owned have never had a rubber gasket right under the gap between the gate and roof like the Expy does. I can see that area collecting precipitation and freezing. If that happens and you open that door bad things are going to happen.
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Definitely seems to be limited to 22's. We have an '18 that was in -10 to -30 degree weather during the Holidays for 9 days, and we opened the lift gate many, many times. It was freezing, rained, and snowed almost the entire time during our stay with family. It was so cold the lift supports on the back glass stopped working until it warmed up as we were leaving, lol.
5280tunage
Full Access Members
this is kind of unreal! This kind of damage and nothing yet from Ford? so how many folks on here have had this now?
Hey moderators, is there a way to add a poll or something in this thread to help track people that have experienced this?
Hey moderators, is there a way to add a poll or something in this thread to help track people that have experienced this?
Dropped off at my dealer Monday - they received another expedition on Tuesday with the same problem - they spoke to Ford engineers and they refuse to cover - multiple dealers on metro Detroit getting same issues brought to them
- I was told to file a claim with my insurance
- I am going to investigate a class action lawsuit - very disappointed with Ford
- I was told to file a claim with my insurance
- I am going to investigate a class action lawsuit - very disappointed with Ford
Calidad
Full Access Members
I also noticed ice gets wedged in that gap and causes binding. I haven’t looked but I bet the wing can be adjusted
GlennSullivan
Full Access Members
Breaks my heart to see yet another F/U design failure from Ford that they wont stand behind. I'm going to be sticking with my Gen 3 Expys and when I have to make a change it won't be to another Expy. So Sad, love these trucks.
Revere09
Member
They looked at photos
Revere09
Member
Update: after the dealership said we needed to submit a claim. A Ford engineer contacted the dealership to reveal that he is driving a 22 or 23 Expy and noticed that there is a rubber gasket at the top of the tailgate. They told us to bring it back to see if we have the rubber gasket and guess what the rubber gasket is not present. The rubber gasket acts like caulk to prevent any debris or buildup behind the top of the tailgate. The dealership is going to keep us updated on what they found since this is being escalated. Will keep everyone posted on more updates.
SyndicateZ
Full Access Members
Looking like the tailgate spoiler gasket installer at the Factory called out and this was never installed during build. If the rest of you that have cracked spoilers and that gasket is NOT present.. its an easy win for you to get the repaired Free of charge by Ford. Hooefully this is the case...
BrianA
Active Member
I'm going to have to check out my 22 tonight. I don't think mine has a gasket. I just can't believe all the dirt that gets stuck between the upper lift window of the trunk.
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