Ford Refusing to Honor Bumper to Bumper Warranty

99WhiteC5Coupe · Sep 19, 2022

After this post, today I parked in a large parking lot to go into a grocery store.

While walking towards the door in the level lot, I saw a large woman get out of a small car. As she walked between her car and a smaller CUV parked to her car’s left side, she slung her LARGE purse over her right shoulder.

The purse struck the right rear of the CUV, including the taillight assembly. She continued walking and I asked her if she was going to check the car for damage. She replied that it was none of my business.

I left a note on the CUV and took a picture of the car the woman arrived in, including the license plate.

Bmac1955 · Sep 20, 2022

LazSlate said:
Totally agree. I live in AZ and bought my Timberline from a great dealer in UT. Supplies were limited and I was having a hard time finding one. They wanted 5k above and we agreed to meet in the middle. I candidly asked them why and they said because, yes the allocations are small for the Timberline but mainly is since I am out of town they will not get my vehicle service or possibly future sales. The repeat customer model is high on these dealers list so warranty work, especially tail lights where they wont make much at all, is not worth the effort.

Ford pays cost and allotted time for repairs according to claims processed. Dealers do not make money on warranty claims. They under the warranty policy set by Ford. Each dealer is scrutinized by dollars they pay to substantiate claims. Micro management at its best to legitimize rightful claims.

ManUpOrShutUp · Sep 21, 2022

Bmac1955 said:
Ford pays cost and allotted time for repairs according to claims processed. Dealers do not make money on warranty claims. They under the warranty policy set by Ford. Each dealer is scrutinized by dollars they pay to substantiate claims. Micro management at its best to legitimize rightful claims.

Ford pays a reduced labor rate, but the dealer is still making money - just less of it than they would were it a customer pay. They're also making additional money on any non-warranty work that stems from the warranty repair. If Mr. Smith goes in for a blown strut on the passenger side rear at 99k, it would make sense to replace the driver side as well and he's probably going to pay the dealer to do the other side while it's there. Blown idler pulley at 95k? Well, the belt has to come off to do that warranty repair, so Mr Smith will probably have them to throw a belt on at his own cost while they're at it. Still, if the odds of Mr Smith coming back after that single visit are low, some dealers don't want to bother blowing warranty allocations on him for the little bit they're making on the visit. If they can bilk him for large profits every couple months though, they're likely to make a genuine effort to get the warranty repair approved. My dear old mom has already spent $1k on "free" oil changes at the Nissan dealer in the last 18 months.

rdr854 · Feb 25, 2023

99WhiteC5Coupe said:
I bought a new 2015 Expedition Limited 4x4 that I ordered through the dealer. At delivery, there were several obvious defects and I had to take the vehicle to the service department (I had already sold my prior SUV and was stuck).

The service advisor told me he had to take pictures of the defects and get approval from the Ford warranty department to replace the items, by sending the pictures via email.

The vehicle was new and I took delivery on a Sunday. I took it the the service department the first week.

The warranty repairs were approved by Ford and I had to return to have the repairs made. The process delayed the repairs and really made me mad.

This was my first and last Ford, as I was VERY irritated by the lack of authority granted to the selling dealer service department by Ford.

Earlier this year, my transmission failed. I was still covered by the Ford Premium service contract. The dealer technician and service advisor told me they would be installing a new transmission (not rebuilt). Several days later, the service advisor called me and said Ford would not permit them to install a new transmission, mine had to be rebuilt. It took 51 days due to lack of parts from Ford.

I’ve read several article how Ford has been slammed by massive warranty repair costs during the past few years. I think Ford’s response to reduce warranty costs is to refuse or delay to honor their warranties.

This is what the OP is probably experiencing. The service advisor is not permitted to make a warranty decision and must request permission from a Ford warranty person by sending a photo.

Ford is not the only OEM that does this. I’ve had trim pieces that needed replacement from GM and other luxury brands that required pictures and pre approval from the OEM. It’s almost like our health care where you need pre-approval from your health insurance carrier.

mwar99 · Feb 25, 2023

rdr854 said:
Ford is not the only OEM that does this. I’ve had trim pieces that needed replacement from GM and other luxury brands that required pictures and pre approval from the OEM. It’s almost like our health care where you need pre-approval from your health insurance carrier.

Agreed, I’ve never had a car where warranty work didn’t have to be approved by someone outside the dealership.

99WhiteC5Coupe · Feb 26, 2023

bring_em_on said:
Thank you! So figure 13 is a good example of some of the small cracks that I have (which cannot be felt), although not as numerous as in the photo. Most of the bigger ones cannot be felt either.

What did you ever resolve with the tail lamp’s issue?

BIGRED03 · Feb 26, 2023

99WhiteC5Coupe said:
I bought a new 2015 Expedition Limited 4x4 that I ordered through the dealer. At delivery, there were several obvious defects and I had to take the vehicle to the service department (I had already sold my prior SUV and was stuck).

The service advisor told me he had to take pictures of the defects and get approval from the Ford warranty department to replace the items, by sending the pictures via email.

The vehicle was new and I took delivery on a Sunday. I took it the the service department the first week.

The warranty repairs were approved by Ford and I had to return to have the repairs made. The process delayed the repairs and really made me mad.

This was my first and last Ford, as I was VERY irritated by the lack of authority granted to the selling dealer service department by Ford.

Earlier this year, my transmission failed. I was still covered by the Ford Premium service contract. The dealer technician and service advisor told me they would be installing a new transmission (not rebuilt). Several days later, the service advisor called me and said Ford would not permit them to install a new transmission, mine had to be rebuilt. It took 51 days due to lack of parts from Ford.

I’ve read several article how Ford has been slammed by massive warranty repair costs during the past few years. I think Ford’s response to reduce warranty costs is to refuse or delay to honor their warranties.

This is what the OP is probably experiencing. The service advisor is not permitted to make a warranty decision and must request permission from a Ford warranty person by sending a photo.

I am pretty sure the service contract states that Ford can use rebuilt parts for a repair. I know that's not want you want to hear with your vehicle. You got 7 or 8 years and how many miles from this transmission?

99WhiteC5Coupe · Feb 26, 2023

BIGRED03 said:
I am pretty sure the service contract states that Ford can use rebuilt parts for a repair. I know that's not want you want to hear with your vehicle. You got 7 or 8 years and how many miles from this transmission?

I got about 7 years from this transmission. All passenger use - no towing or heavy cargo. The transmission fluid and filter was changed at the Ford dealer about 75,*** miles.

I was madder about the failure of Ford to provide repair parts for the transmissions in a timely manner than the failure. I also hated driving a small car for 51 days instead of the Expedition, due to Ford’s poor part’s service.

BIGRED03 · Feb 28, 2023

99WhiteC5Coupe said:
I got about 7 years from this transmission. All passenger use - no towing or heavy cargo. The transmission fluid and filter was changed at the Ford dealer about 75,*** miles.

I was madder about the failure of Ford to provide repair parts for the transmissions in a timely manner than the failure. I also hated driving a small car for 51 days instead of the Expedition, due to Ford’s poor part’s service.

I feel your frustration over it. My wife would not drive our new Expy while the under hood fire fiasco was going on for months and months and the local dealer would not supply a rental quickly.

99WhiteC5Coupe · Feb 28, 2023

BIGRED03 said:
I feel your frustration over it. My wife would not drive our new Expy while the under hood fire fiasco was going on for months and months and the local dealer would not supply a rental quickly.

My 2015 Expedition has been under a safety recall since August 26, 2022 - for a potential fire to occur in the front HVAC blower motor while the vehicle is in operation.

Ford sent a letter stating the parts should be available by March 2023. The time has been extended until June 2023 (which would be 10 months if the part becomes available).

Ford’s customer service has gone straight downhill!

Ford Refusing to Honor Bumper to Bumper Warranty

99WhiteC5Coupe

Full Access Members

Bmac1955

Full Access Members

ManUpOrShutUp

Full Access Members

rdr854

New Member

mwar99

Full Access Members

99WhiteC5Coupe

Full Access Members

BIGRED03

Full Access Members

99WhiteC5Coupe

Full Access Members

BIGRED03

Full Access Members

99WhiteC5Coupe

Full Access Members

Similar threads

Latest posts

Members online

Forum statistics

Share this page