I agree that other than the front it's not a great looking SUV. But either way, it's an injection of a competitor into the segment that's largely been dominated by GM.
2022 Expedition - Schedule for production ?
- Thread starter carnevallemarcelo
- Start date
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So I broke down and called Ford marketing, first time for me.
As soon as they heard it was a Lincoln, they bounced me over to Lincoln.
Lincoln operator said she only has the information I can see in tracker. I explained that folks calling Ford about their Expeditions are getting more details like “microchip hold.” She said she doesn’t have that ability but would be happy to go look. I asked her to, she did, and I got the exact same info that the tracker is already showing me.
So I’m still stuck but I don’t know if I’m waiting for parts or truly waiting for shipment.
Last email estimated delivery April 4-11. No new estimates available. Current lease up in 2 days.
As soon as they heard it was a Lincoln, they bounced me over to Lincoln.
Lincoln operator said she only has the information I can see in tracker. I explained that folks calling Ford about their Expeditions are getting more details like “microchip hold.” She said she doesn’t have that ability but would be happy to go look. I asked her to, she did, and I got the exact same info that the tracker is already showing me.
So I’m still stuck but I don’t know if I’m waiting for parts or truly waiting for shipment.
Last email estimated delivery April 4-11. No new estimates available. Current lease up in 2 days.
Mxer0022
Well-Known Member
Man I feel for ya. I went through the same exact thing as you last year with my superduty. My truck sat at the Indy Speedway for 3 months while I watch other trucks built after mine get delivered. Nothing is more infuriating.
Cadet7263
Well-Known Member
It’s amazing that you can’t find a phone number or email for anyone at corporate either.
By design.
Off topic: My wife and I toured the Edsel and Eleanor Ford house this past weekend. Very interesting. Beautiful house and a fantastic piece of land on Lake St. Clair. Great weekend road trip.
Ford House
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carnevallemarcelo
Full Access Members
Terrible design, looks they do not have love for their jobLooks like the Expedition Max and Suburban/Yukon XL will get a new competitor in the extended wheel base full size SUV segment:
2023 Jeep Wagoneer L and Grand Wagoneer L Are Stretched and Turbocharged
The new "L" version of Jeep's three-row SUVs has a longer wheelbase, more cargo space, and standard Hurricane engines.www.caranddriver.com
carnevallemarcelo
Full Access Members
When I created this topic I never imagined it would become the most popular in this community, by any means.
Ford has a huge opportunity to improve the customer experience. We all know the supply chain difficulties for chips and other components, reason why we ordered in advance, although there are no excuses for lack or bad customer interface.
Ford needs to get better in the communication, interface and supply chain or they will lose loyal customers like me, a proud owner of a Mustang GT and an Explorer and Expedition Platinum.
I see a decent amount of inventory considering the current circumstances at Jeep and even in a GMC dealer close to home. I am tempted to stop by and try a Denali one of those days if they delay again my build or do not communicate properly.
As a positive note, I am sure this topic - Production Schedule - with the number of replies and views will be brought to the attention of Ford senior management.
We are in 2022 in a world with Amazon and other great examples of supply chain and customer interface tools. Ford needs to get better.
I speak to Ford on a near daily basis. I think everyone knows that it is not the fault of the “marketing department” but rather Ford Corp. that there is a lack of information. Ford needs to improve the customer experience. The fact that they are sending info request to a marketing department is the start of where the problem lies. I already made the decision to purchase. I don‘t a marketing person, I need customer service. The marketing people are trained to give little to no information and send people back to the dealers. f you call the Ford corporate number and ask for the executive office (I ask for the head of customer service) they send you through to a voicemail that asks for your information and they tell you someone will call you back by the end of the next business day. I have called 3 or 4 times over the past couple of weeks and have yet to have a call back. I own a ‘19 Expedition and a ‘22 Bronco and cannot believe how horrible the customer service is. I assume Ford will just blame the supply chains issues but it really is their awful customer experience. I think we all would be a lot more patient if we knew what was going on. I believe Elana Ford is the chief do customer experience for Ford. She is someone who has obviously done a horrible job. I don’t think anyone could say they have had a good customer experience.
Mxer0022
Well-Known Member
If they are changing their business model, as I hear they are, they are definitely gonna have to invest heavily in the customer service department. With todays technology there's no reason why they can't have cameras at each station and when you get your "in production" notification you can log on to a server with a special code and be able to watch your vehicle progress down the line.
Also what I don't get about the lack of transparency is we already know there are commodity shortages, we all expected that when we ordered. Why can't they just be up front with what they're short? No one would be upset about it and would ease everyone's minds. Them not telling us makes me feel like there's shady stuff going on, even if there isn't, and that's what I don't like.
Also what I don't get about the lack of transparency is we already know there are commodity shortages, we all expected that when we ordered. Why can't they just be up front with what they're short? No one would be upset about it and would ease everyone's minds. Them not telling us makes me feel like there's shady stuff going on, even if there isn't, and that's what I don't like.
Cadet7263
Well-Known Member
Well, as some of ours sit in lots, waiting on chips, and then dealer orders are coming off the line currently and getting the chips, that’s our are waiting on, that seems shady to me. They already know ours is an guarantee sale. The ones coming off the line for dealerships are not yet, so they have made those the priority over ours, which are sitting out in the elements for weeks to months at a time. Not sure about you, but I call that shady. Let’s say you were getting a pool installed, and they couldn’t finish your pool because the pump was back ordered. That company starts a new pool and when the pump comes in, they put it in the new pool, and not your pool which has been waiting on it. Would that first customer be happy? I think not.
Is it fair to compare Amazon to Ford though? Amazon is not in the business of building cars during a global chip storage.
And, they are far from perfect. Even with Prime shipping, there are still delays outside the promised delivery window.
And, they are far from perfect. Even with Prime shipping, there are still delays outside the promised delivery window.
carnevallemarcelo
Full Access Members
Very good comment.
In the other hand customer expectation are raising up. Tracking technologies planning integrated ERPs are a common place in the world, we are in 2022.
I knew upfront my truck would be built 2 to 3 months later than my order, just does not feel good the lack of accountability to the given date and the proper communication. I do not hear similar comments from other OEMs.
I am sure Ford has the capability and the cash to it. They just need to try harder - deep dive in both our feedback and their internal process to improve the overall customer purchasing experience.
Bman25
Well-Known Member
@carnevallemarcelo one of the larger GMC dealers here in Phoenix told me I could not test drive any of their vehicles, that they were being marked over sticker and that I could not order one because they were only getting a certain allotment like 19 for the year! Craziest thing I’ve ever heard.
murrdawg50
Full Access Members
I’m willing to bet he’s not lying. The small GM dealers here in Texas are suffering to get Tahoe/suburban/Yukon/XL vehicles in due to allotment issues. And those vehicles are made here in my home state, a whopping 3 hours from my house.
Oh gosh. Our dishwasher died in June 2020, and we had to wait until August for a new one.
carnevallemarcelo
Full Access Members
I ordered mine in October as well, and maybe I will get in June.
I know the grass is green theory, but the communication part that's bothering at this point.
Changing subject a dealer here in Wisconsin called Soeren has just received a brand new 2022 XLT 4x4 in stock, silver, and they are selling MRSP.
They are great dealer, a so if someone is interested.
https://www.soerens.com/searchnew.aspx
Phone - 262-781-9800 - The guy I usually buy my cars there is called Frank.
Bman25
Well-Known Member
Here is another tracker i have been using besides the Ford Pizza Tracker. https://ordertrack.app/
