5280tunage
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Good Lord, of you're anything like me, it would take years to get past stuff like that and feel trusting again of the vehicle. Sorry for the issues, so frustrating.
Interior water leak?
- Thread starter Janky
- Start date
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OP
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Janky
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Yes, that is true. Fortunately, it's just a little water in the floor, so if it gets fixed, I'll be fine. But I have been reading this forum too much. I did notice the startup rattle and after reading through all 12 pages of that thread, I'm a little paranoid. But, I have the extended warranty, so if anything, I will just drive it harder to make sure the turbos are fully functioning!
Also, as soon as this leak issue is resolved, I'll be finding another dealer - one that's closer to me and hopefully one I can build some trust in. Recommendations for a good dealer in the Seattle area welcome. I'm pretty sure I'll be seeing more of them
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Janky
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And the drama continues. NOTE: Titus Will Ford Tacoma, beware. Went to pick it up and noticed the flap inside the passenger wheelwell was missing?! WTF. Got the guy to come and he haphazardly said, oh, lemme go check if it's on my workbench... minutes later it was in, but really??
Here was the service text: "...found A/C plenum drain tube seal saturated". (Sounds like the TSB they already fixed?). "Removed BCM and bracket to inspect and found possible seal missing that belongs along side of the passenger fender area/inner A-pillar. Contacted (Ford) hotline to verify if any seals belong there -> two plugs were missing thus letting water enter through behind the BCM Bracket." All sounds fishy to me - missing seals?
Checked the carpet, mostly dry... But not all the way!? He pulled up the plastic door trim and showed me how it was mostly dry. Big F'ing deal - dry the damn thing. Well, I had driven an hour and I really don't believe they've fixed it, so rather than leave it with them to dry it, I took it home. I'll call them back if the slightest bit of water accumulates.
PS, I asked about a true equivalent loaner. The service manager said they can set me up with something from Enterprise, even an Expy, and if the work isn't warranty, I have to pay out of pocket $35/day. Why the hell didn't they do that from the beginning. It's still in the 3yr 36k so just about everything should be under warranty. I guess it was my fault for making the used car division (the guy who sold it to me) get me a loaner.
I love this Expy, but slowly losing faith... more to come.
Here was the service text: "...found A/C plenum drain tube seal saturated". (Sounds like the TSB they already fixed?). "Removed BCM and bracket to inspect and found possible seal missing that belongs along side of the passenger fender area/inner A-pillar. Contacted (Ford) hotline to verify if any seals belong there -> two plugs were missing thus letting water enter through behind the BCM Bracket." All sounds fishy to me - missing seals?
Checked the carpet, mostly dry... But not all the way!? He pulled up the plastic door trim and showed me how it was mostly dry. Big F'ing deal - dry the damn thing. Well, I had driven an hour and I really don't believe they've fixed it, so rather than leave it with them to dry it, I took it home. I'll call them back if the slightest bit of water accumulates.
PS, I asked about a true equivalent loaner. The service manager said they can set me up with something from Enterprise, even an Expy, and if the work isn't warranty, I have to pay out of pocket $35/day. Why the hell didn't they do that from the beginning. It's still in the 3yr 36k so just about everything should be under warranty. I guess it was my fault for making the used car division (the guy who sold it to me) get me a loaner.
I love this Expy, but slowly losing faith... more to come.
5280tunage
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So sorry, many of us are having other frustrating issues as well.
Given that ford doesn't accept email, and their customer care folks are practically useless, I sent them a 3 page letter today. Guessing it won't matter.
Given that ford doesn't accept email, and their customer care folks are practically useless, I sent them a 3 page letter today. Guessing it won't matter.
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Same boat here....had a long talk with gm on monday and will be dropping it off tomorrow again.
One reason they gave its because i park on a hill....so i asked...are u saying ford is built tough unless parked on a hill....lol
I had to find some humor in a frustrating situation.
One reason they gave its because i park on a hill....so i asked...are u saying ford is built tough unless parked on a hill....lol
I had to find some humor in a frustrating situation.
5280tunage
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Ask them if you should park backwards on the hill then? Good grief.
99WhiteC5Coupe
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OP
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Janky
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Took a trip to the mountains today. It was nice and rainy on the way there. Back home safe and the passenger floor seems bone dry. I don't want to jump the gun but it appears the missing "body plugs" were root cause of my leak.
5280tunage
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i sure hope so. One thing you might consider for your troubles, get in touch with a supervisor at Ford Customer care and see if you can talk them into giving you an extended service plan if you don't already have one. I should think it would be worth your troubles and issues you've experienced through all of this. If not that, see if they'll document and cover any future rust issues, electrical issues, etc. in that area.
I also had water leaks on my brand new Expedition Platinum. Less than 1500 miles on it and I noticed that my carpet was sopping wet! Took it to dealer in Bellevue, WA. They first looked at sunroof drains. That wasn’t it. Then they found plugs and sealant missing under left side of dash. I’m very disappointed that on my brand new vehicle it’s already been exposed to water damage especially in the dash area.
What MY/year is this?
5280tunage
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this is starting to sound like the making of another recall. It's actually a safety issue, and if there are that many folks experiencing this, then I'd imaging it at least warrants inspections. What a shame, the simplest part and easiest labor, plugs. I get it when something completely out of their control like Takata airbags throwing shrapnel, that's not Fords issue. But plugs.
Has anyone tried to inspect their own yet? curious if you have to pull the whole fender liner or if you can reach up in there and quickly check. I live in a pretty arid environment so I may not notice it via wetness.
Has anyone tried to inspect their own yet? curious if you have to pull the whole fender liner or if you can reach up in there and quickly check. I live in a pretty arid environment so I may not notice it via wetness.
Mine unfortunately is still leaking. They mentioned that they did notice a leak once sitting on an angle/hill.
Claimed my sunroof tracks were not properly lined up.
Looking to seek guidance from an attorney next week just in case. Im curious how the buy back program worked if the dealer handled that for you or an attorney did.
Claimed my sunroof tracks were not properly lined up.
Looking to seek guidance from an attorney next week just in case. Im curious how the buy back program worked if the dealer handled that for you or an attorney did.
My situation was a bit different. I had my truck at the dealer for repairs for 8 of the first 21 days I owned it. I finally escalated the issues to the GM and he said had they known about them sooner they would’ve just swapped out my truck. But because the truck had already been titled they could no longer do it that way and suggested the buyback option. They agreed to work with Ford and support me with the buyback. Ford initially declined the buyback but the dealer convinced the regional manager to push it through. I’ll save the full list of issues for another thread as I’ve already hijacked this one enough as it is!
5280tunage
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@MHay I can PM you but it might be good if you could start a thread about the buy back experience. I'm possibly in that process and I have a ton of questions that so far, I'm not getting answers to. Although our situations may be a little different.
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Janky
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Took another trip to the mountains. Still dry! Seems odd to be happy about what appears to be a quality control issue at the factory... but I'm happy that our car is dry!
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