This will likely be my last ford

[Grey ghost]

I bought my 2018 limited new. At 500 miles we found the shocks leaking, yep all 4. Called the dealership and they said bring it in, so I brought it in waited to have someone put it on a lift, yep they're leaking. They checked 6 months back order so Bilstein shock went on at my expense. 30k miles fuel pump failed yep another backorder part, again. My expense. 60k miles rear A/c condenser failed. Now 6 mo later front condenser failed , today a private shop had to pull the seats and entire dashboard to replace it. Ford sure has come a long way, downhill . I don't think I can a Ford a Ford again. So many good features and reasons to like it but what garbage .

 

[JasonH]

Don't blame you, but two things (1) first year of a new model and (2) the alternatives are likely just as bad. Extended warranty is a must with a vehicle this complicated.

 

[SyndicateZ]

Don't blame you, but two things (1) first year of a new model and (2) the alternatives are likely just as bad. Extended warranty is a must with a vehicle this complicated.

The main issue is having to wait months for stupid back ordered parts.

 

[Soliyou]

I bought my 2018 limited new. At 500 miles we found the shocks leaking, yep all 4. Called the dealership and they said bring it in, so I brought it in waited to have someone put it on a lift, yep they're leaking. They checked 6 months back order so Bilstein shock went on at my expense. 30k miles fuel pump failed yep another backorder part, again. My expense. 60k miles rear A/c condenser failed. Now 6 mo later front condenser failed , today a private shop had to pull the seats and entire dashboard to replace it. Ford sure has come a long way, downhill . I don't think I can a Ford a Ford again. So many good features and reasons to like it but what garbage .

You are still in a good shape, by 90k miles, they will have to dig into the engine to do the cam phasers and replace the transmission due to failing drum.

First year production is not a good excuse. Until 2023 they are still using the crappy shocks that leak within a year. And the quality complains from the 22+ vehicles are still high! This is due to cheap parts coupled with not-enough-testing before mass production.

I thought because they sell millions of these trucks they for sure know how to make them,, but I was wrong.

 

[JExpedition07]

Everything is on back order with Ford. Ford did a pretty awful job at managing their supply chains. We are well passed covid, it’s time to catch up.

 

[Hellwig]

The main issue is having to wait months for stupid back ordered parts.

Isn't the backorder situation being improved this year (2023)? Can't imagine Ford still has massive backordered parts two years after pandemic. There is not any excuse left for them.

 

[TheDoug]

It is painful all the problems these seem to have. I have been "lucky" I guess with ONLY 2 cam phaser replacements. Still have the annoying turbo wastegate rattle that ford would never fixed.

I hate Chevy, so I would never buy one of those and the foreign alternatives just aren't for me. Drove an x7 and it just wasn't worth the six digit price. Plus no one is dealing like they were before COVID so I am riding the expy til it dies.

 

[2018ExpyPlatinum]

I won't buy another Ford either. Mostly how Ford has hung it's owners out with refusing to admit and warrant the cam phasers long term (we'll fix it once, then F you). Waste gate rattles, tranny issues, many failed parts, supply chain issues.

I know I have a good one, but I'm not sure I want to ride out the last year of my extended warranty. My issues is, what to replace it with?

@Grey ghost .... I'm confused as to why you paid for replacement shocks and a fuel pump? If it's a warranty claim, make them fix it. Can't get the OEM parts, make them get something or make them pay the third party bill.

 

[99WhiteC5Coupe]

The main issue is having to wait months for stupid back ordered parts.

I had the same issue several times. Had a small rental. Not the same as an Expedition - which I use for multiple-passengers.

Ford has no concern for its customers and continues to fail to provide replacement parts.

 

[99WhiteC5Coupe]

Isn't the backorder situation being improved this year (2023)? Can't imagine Ford still has massive backordered parts two years after pandemic. There is not any excuse left for them.

In September 2023, I have an appointment to replace the front HVAC blower motor under a potential fire safety recall.

The recall was issued in August 2022 - it took (if the part arrives at the dealer) more than a year for Ford to provide the part to the dealer.

 

[duneslider]

We have issues at work for backordered parts from/for pretty much everything and everyone. Especially anything electronic/electrical related. We have one dealer that is buying up washing machines to take a chip in them to use in their product, so, people are buying a washing machine without knowing it but they don't get the washing machine. I agree that supply issues shouldn't still be a problem but fact is they still are a major problem in some aspects.

Anyway, nobody loves problems but I know people that have had MAJOR problems with the GM and Toyota options.

 

[Almur]

Still waiting for my recall parts to come in since early 2022

 

[Robert Herrera]

So sad to read that they continue to take their customers for granted. Owned 3 Expeditions and currently getting ready to sell my Gen 3 Navigator. Will not be replacing it with a Ford product. They wash their hands of issues (like bubbling paint and rust on the tailgate of a then 5 year old truck). Install same defective coils and torque converters year after year and expect loyalty. I've never owned a Chevy or a Toyota but will likely be going that direction once I find a reasonable price/condition used one. At least they are both built in US.

 

[Trainmaster]

Our government just handed Ford a $9.8 billion no-interest forgivable "loan" to produce electric cars that no one wants. Ford has dropped everything - parts, customers included - to get on board with this money-grab.

Does anyone really think their shock absorber or your business means a thing to Ford right now?

This is how our government has destroyed American industry in the name of international equity.

 

[Bmac1955]

The Gov handout will hold Ford over while the UAW workers go on strike. What timing........

 

[pfflyer]

Our government just handed Ford a $9.8 billion no-interest forgivable "loan" to produce electric cars that no one wants. Ford has dropped everything - parts, customers included - to get on board with this money-grab.

Does anyone really think their shock absorber or your business means a thing to Ford right now?

This is how our government has destroyed American industry in the name of international equity.

Amen. It is not just Ford taking government money sadly. It was decided that GM was too big to fail. Others are on the dole as well.

Several makers have put in parts that they knew were bad or wouldn't hold up in real world conditions and have done it for years after they knew. I personally know firsthand about GM ignition switch fiasco and with the Ford Dual clutch transmission. Imports have issues as well, but I can't think of an example when they continued to use parts several years after they knew it was a bad design.

 

[John Lappe]

In September 2023, I have an appointment to replace the front HVAC blower motor under a potential fire safety recall.

The recall was issued in August 2022 - it took (if the part arrives at the dealer) more than a year for Ford to provide the part to the dealer.

I called to schedule the recall and was informed that they are only approved for vehicles that have symptoms of failure, my local dealer only received 1 motor.

 

[Bob Lewis]

We have issues at work for backordered parts from/for pretty much everything and everyone. Especially anything electronic/electrical related. We have one dealer that is buying up washing machines to take a chip in them to use in their product, so, people are buying a washing machine without knowing it but they don't get the washing machine. I agree that supply issues shouldn't still be a problem but fact is they still are a major problem in some aspects.

Anyway, nobody loves problems but I know people that have had MAJOR problems with the GM and Toyota options.

That’s what is going on with everything. Manufacturers have complexified products to the extent that the items are not repairable. Access for repairs is almost nonexistent, the parts prices are sky high ($100.00 for a headlight bulb on a NAVIGATOR!)….It’s to the point where one buys an item and prays that it will keep working properly.

 

[Grey ghost]

Yep it's easy to say make them fix it, have you ever dealt with Ford or their stealerships? They only put the same junk shocks back on .
I should have sued them over much of this. But my PTSD is pretty much in check and one less confrontation seems the wise choice.
Extended warranty? I paid enough for this car and if they can't fix it under warranty what good is the extended one? I don't care about normal stuff wearing out but I've never needed to replace an evaporator in any car, much less 2. The truth is I still love this vehicle, I'm comfortable in it and enjoy driving it. So I guess I will continue to pay and pray.

 

[techdude99]

After 4 years with my '19 Expedition Platinum Max, I sold it for an Escalade Sport Platinum.

Both products have issues. The ownership experience comes down to the local stores. If I lived in Houston or Dallas, I would love both products.

Where I'm at in Jackson, MS the experience is subpar.

I'm probably going to try Lincoln next, but my expectations keep dropping....