3rd shock blown out on 2018 XLT

[Artie]

I’m sure they will be happy to for a 130% markup over the Ford dealer next door

If they’ll come get it from me and leave a loaner I’d be game.

 

[joethefordguy]

Took mine to get an oil change at jiffy lube and they told me the front shock was leaking. Took it to ford to have it looked at(and other issues they told me about) and the dealer told me "we can check for you but if its not leaking, youll have to pay us $150 for diag" i said wait, it should be a warranty item, and they said it is but we have to see of theres a problem. I was like, its leaking you can see it for yourself, then she said yea but we havent seen it and need to take it back. I told em forget it, im turning it in in less than a mnth ill let it be someone elses problem. I also told the dealer about my mirrors and she said they would run the system program update. Got the truck back, mirrors still pop, she forgot to get them to run the update.

who is this dealer?

Here's a feel good dealer story: Once upon a time, I took my Datsun in to get it check before the warranty expired. It came back with one burned valve and a request to bring it back in when they had new head. They replaced it under the warranty even though it was over the warranty mileage when I brought it back in.

 

[Lou Hamilton]

who is this dealer?

Here's a feel good dealer story: Once upon a time, I took my Datsun in to get it check before the warranty expired. It came back with one burned valve and a request to bring it back in when they had new head. They replaced it under the warranty even though it was over the warranty mileage when I brought it back in.

What's a Datsun? LOL!!!

 

[Artie]

What's a Datsun? LOL!!!

What’s a Datsun? You’re joking, right?

 

[joethefordguy]

What’s a Datsun? You’re joking, right?

no, but I may have just aged myself.

 

[Artie]

no, but I may have just aged myself.

As did I by calling you out.

 

[Lou Hamilton]

What’s a Datsun? You’re joking, right?

Yes, I am joking. And I'm older than you.

 

[shingles]

2018 Limited with 29,000 miles, two leaky fronts. Dealer will replace under warranty. Did the passenger side, but the driver side is back ordered, so will have to take it back.

 

[sjwhiteley]

2018 Limited with 29,000 miles, two leaky fronts. Dealer will replace under warranty. Did the passenger side, but the driver side is back ordered, so will have to take it back.

Wait, are Driver and passenger side different? I'm guessing they mean they only had one front shock in stock and the fronts are on back order...

 

[shingles]

Wait, are Driver and passenger side different? I'm guessing they mean they only had one front shock in stock and the fronts are on back order...

They are different part numbers. I suspect the brackets for the brake lines is what’s different. They replaced the passenger side but not driver.

 

[xkerzon]

Purchased a used 2018 Expy XLT Ford Certified with ~45K. Put about 2,000 miles on it. Puddle of oil discovered under the drivers rear shock. Not sure Ford will cover even with the warranty so looking to replace with after market myself. Question, does the shock come out through the spring or will I have to compress the spring? No YouTube videos that I have found on this year Expy.

 

[duneslider]

Nope gotta have a spring compressor. I have the OTC clamshell strut spring compressor. Works great. If you lived closer, I would let you borrow it!

 

[2018expyXLT4wd]

Purchased a used 2018 Expy XLT Ford Certified with ~45K. Put about 2,000 miles on it. Puddle of oil discovered under the drivers rear shock. Not sure Ford will cover even with the warranty so looking to replace with after market myself. Question, does the shock come out through the spring or will I have to compress the spring? No YouTube videos that I have found on this year Expy.

View attachment 34204

Those are struts all around...those springs will need to be safety compressed. I swapped all 4 of mine out for KYB Excel-G in the rear; Bilstein 5100s in the front by professionals - driver's side OEM front and rear blown after 17.5K miles

 

[xkerzon]

Those are struts all around...

So are these classified as MacPherson Struts that we have or shocks? Ford covers MacPherson struts according to the certified warranty. Ironically, Ford can’t tell me this without looking at the vehicle.

 

[2018expyXLT4wd]

MacPherson Strut is an automotive suspension design concept (Earle says Hi). Basically, you have four struts, each comprised of a shock absorber enclosed within a coil spring.

 

[Grey ghost]

So are these classified as MacPherson Struts that we have or shocks? Ford covers MacPherson struts according to the certified warranty. Ironically, Ford can’t tell me this without looking at the vehicle.

why am I not surprised they can't tell without looking? I got Bilstein struts all around. Just posted about it.

 

[xkerzon]

Ford classifies the rear as a strut and covers it under the Ford Premium care warranty. $100 deductible. Gonna stick with the stock struts for now until the warranty is up at 100k. If they blow out after that, we’ll be upgrading to Bilsteins.

 

[fatgroundhog]

Is the replacement job pretty standard or is there anything special? Ours is out of warranty and I’m not going to pay $800 for replacing just two of them.

What’s the best replacement option for a street driven family hauler?

 

[duneslider]

Is the replacement job pretty standard or is there anything special? Ours is out of warranty and I’m not going to pay $800 for replacing just two of them.

What’s the best replacement option for a street driven family hauler?

I put the bilstien 5100's on mine and really like them. If you have done struts before it isn't a big deal. You will need a spring compressor to do the job. otherwise, just basic tools. You really need an impact to do it though. I just used a makita 1/2" drive 18v impact and it did fine.

 

[fatgroundhog]

Thanks! Exactly what I needed. Do the Aftermarket struts last longer than the OEMs? The dealership wants over $700 to replace two of them. Argh. So I’ll be getting my hands dirty soon.