8003923673
Call during normal business hours m-f. Work through the prompts then give the representative your personal info. State you want to get an order status. Towards the end of the conversation inquire if a rail car has been assigned and what is the rail car number.
Rail car tracking is done through csx touch trace.
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt. You can also type in the rail car initials on your keypad. Mine was TTGX704861 so I typed in 81814192#
4. When prompted for the car number, say 907048 (or whatever your number is). Mine being 704861#
5. When prompted for next car say DONE or hit double #
6. Listen very carefully-maybe have them repeat it a few times. You will get a robotic location response and time stamp. Look at csx rail maps to get general movement and estimates. Mine took 2 weeks to get from the plant to the transport yard in north Houston. Took 5 days from there to make it to the dealer.