2022 Expedition - Cracked Roof Panel; Cracked Lift gate Spoiler

[Polo08816]

reading posts it looks like 2 people said their dealer would cover - but nobody has given a claim number or dealer name - i bought my car from Serra and i know they have at least 3 expeditions with the cracked roof

Why is this happening and is it only happening to 2022 and newer Expeditions?

 

[rccola]

obviously something is wrong with a lot of the 2022's despite Ford's denial - some people are missing the rubber strip and some strips are not installed correctly - my rubber strip hangs down on one side was that the issue or did the ice dam pull it away?

 

[SyndicateZ]

Ford lost 2 billion in 2022. I doubt they will fix any more spoilers

 

[Infra246]

Has anyone tried social media? Posting pictures of all of these cracked roofs on their Facebook page and asking why ford is not doing anything about it might gain some traction if you expose their actions or lack there of to a wider audience.

 

[Soliyou]

Has anyone tried social media? Posting pictures of all of these cracked roofs on their Facebook page and asking why ford is not doing anything about it might gain some traction if you expose their actions or lack there of to a wider audience.

No social media. Time for you guys to collectively talk to a lawyer!

 

[ROBERT BONNER]

Wow, is no one from Ford KTP PVT monitoring this forum?!

Has anyone affected requested the dealer to do a TSB search or had an audience with a Ford Motor Co. Service representative? This string is all the proof needed to demonstrate this is a systemic, production date bounded issue.

This is clearly build/running change related. After closely reviewing my 2020 it would seem mechanically and dimensionally inconceiveable for this to happen to it, with or without ice. Some of these vehicles need to be reviewed, maybe some bought back, torn down and understood, unless this problem is already understood. Either way some sort of campaign needs to be undertaken immediately to prevent/address this issue. This would be a good forum to publicize that campaign. Simply handing it off to a bodyshop is not going to work. This is a fit and function issue.

Many years ago, this would have been my responsibility at Ford. Once there were 2 known vehicles with such a condition....such a campaign would have been developed and approved within 24 hrs....just saying.

 

[99WhiteC5Coupe]

Wow, is no one from Ford KTP PVT monitoring this forum?!

Has anyone affected requested the dealer to do a TSB search or had an audience with a Ford Motor Co. Service representative? This string is all the proof needed to demonstrate this is a systemic, production date bounded issue.

This is clearly build/running change related. After closely reviewing my 2020 it would seem mechanically and dimensionally inconceiveable for this to happen to it, with or without ice. Some of these vehicles need to be reviewed, maybe some bought back, torn down and understood, unless this problem is already understood. Either way some sort of campaign needs to be undertaken immediately to prevent/address this issue. This would be a good forum to publicize that campaign. Simply handing it off to a bodyshop is not going to work. This is a fit and function issue.

Many years ago, this would have been my responsibility at Ford. Once there were 2 known vehicles with such a condition....such a campaign would have been developed and approved within 24 hrs....just saying.

Times have changed.

In the past few years, Ford has had a dismal record of high warranty costs and massive safety recall costs. More than 8 million vehicles were recalled for safety reasons in 2022.

Quality is so bad that even the Ford CEO has admitted publicly that it has cost the company more than two billion dollars in profit, and he has appointed another “quality czar” to improve quality and reduce costs. Time will tell, but I’m not optimistic.

 

[Infra246]

I would be livid to put this through my insurance. If it's kept quiet nothing will be done about it, which is why I am encouraging those impacted to do something and not just repair it.

 

[SyndicateZ]

Once you bring your new vehicle to a body shop it instantly looses thousands in value. I think Ford should not only pay to have the roof and spoiler repaired but also give each owner affected atleast $5,000 cash due to vehicle further depreciation due to body work.

Oh and also cover 100% expenses of rental vehicle.

Oh and another $500 for the inconvenience

 

[ROBERT BONNER]

Times have changed.

In the past few years, Ford has had a dismal record of high warranty costs and massive safety recall costs. More than 8 million vehicles were recalled for safety reasons in 2022.

Quality is so bad that even the Ford CEO has admitted publicly that it has cost the company more than two billion dollars in profit, and he has appointed another “quality czar” to improve quality and reduce costs. Time will tell, but I’m not optimistic.

Objectively, relative to the competion, you are correct; however, if you view today's objective numbers accross the industry in historical context, all companies, including Ford, continue to improve initial quality in agregate over time. Ford is plagued by escessive costs/incident versus quantity of unique mid to high mileage engineering related recall incidents - not an excuse, just a fact.

The point being, they should still have reasonably robust identification and containment capabilities for this type of relatively "rare" production or redesign escape. Furthermore, this is usually an easy thing to discover, track, troubleshoot, fix and prevent recurrance of. "Rare" meaning single, low volume, legacy, vehicle line affected over what seems to be an easily defined production time period. This is the type of thing that we used to solve in an afternoon; then we spent a few weeks following up on and finally firing or some other way abusing those responsible inside or outside of the company.

 

[HazBeen]

SSM 51346 - 2022-2023 Expedition - Liftgate Spoiler Contacting Roof In Freezing Temperatures - Released February 07, 2023

Some 2022-2023 Expedition vehicles may exhibit the liftgate spoiler contacting the roof during freezing temperatures when ice is present. Engineering is currently investigating this concern. To correct the condition, repair the spoiler and roof per Workshop Manual, Section 501-03/501-28. For claiming, use causal part 7844210.

 

[99WhiteC5Coupe]

Objectively, relative to the competion, you are correct; however, if you view today's objective numbers accross the industry in historical context, all companies, including Ford, continue to improve initial quality in agregate over time. Ford is plagued by escessive costs/incident versus quantity of unique mid to high mileage engineering related recall incidents - not an excuse, just a fact.

The point being, they should still have reasonably robust identification and containment capabilities for this type of relatively "rare" production or redesign escape. Furthermore, this is usually an easy thing to discover, track, troubleshoot, fix and prevent recurrance of. "Rare" meaning single, low volume, legacy, vehicle line affected over what seems to be an easily defined production time period. This is the type of thing that we used to solve in an afternoon; then we spent a few weeks following up on and finally firing or some other way abusing those responsible inside or outside of the company.

You make some valid points.

Initial quality may be improving - but the long term quality (or lack of it) and a massive number of safety recalls (more poor quality) will drive away customers.

 

[giudi1md]

SSM 51346 - 2022-2023 Expedition - Liftgate Spoiler Contacting Roof In Freezing Temperatures - Released February 07, 2023

Some 2022-2023 Expedition vehicles may exhibit the liftgate spoiler contacting the roof during freezing temperatures when ice is present. Engineering is currently investigating this concern. To correct the condition, repair the spoiler and roof per Workshop Manual, Section 501-03/501-28. For claiming, use causal part 7844210.

View attachment 76622

Can confirm. Ford contacted me yesterday letting me know they have reversed the initial decision to deny the claim and will be covering the damage 100% under warranty. My vehicle is at the dealership in the body shop now and they confirmed the same.

 

[Infra246]

Nice to see something is being done about it. Telling people to go through insurance was disgusting, I hope those who did have some recourse to get this sorted out between their insurance and Ford so as to not effect their premiums. If not a lawyer should be consulted.

 

[rccola]

SSM 51346 - 2022-2023 Expedition - Liftgate Spoiler Contacting Roof In Freezing Temperatures - Released February 07, 2023

Some 2022-2023 Expedition vehicles may exhibit the liftgate spoiler contacting the roof during freezing temperatures when ice is present. Engineering is currently investigating this concern. To correct the condition, repair the spoiler and roof per Workshop Manual, Section 501-03/501-28. For claiming, use causal part 7844210.

View attachment 76622

thanks to guid1md for pushing the issue and getting this taken care of

 

[Bonk]

Can confirm. Ford contacted me yesterday letting me know they have reversed the initial decision to deny the claim and will be covering the damage 100% under warranty. My vehicle is at the dealership in the body shop now and they confirmed the same.

Farkin sweet!

 

[ROBERT BONNER]

SSM 51346 - 2022-2023 Expedition - Liftgate Spoiler Contacting Roof In Freezing Temperatures - Released February 07, 2023

Some 2022-2023 Expedition vehicles may exhibit the liftgate spoiler contacting the roof during freezing temperatures when ice is present. Engineering is currently investigating this concern. To correct the condition, repair the spoiler and roof per Workshop Manual, Section 501-03/501-28. For claiming, use causal part 7844210.

View attachment 76622

Thank you Hazbeen for the timely discovery of and posting of this Special Service Message!

Thank you to the Ford KTP PVT member who is obviously reading this forum. The timing and brevity of this SSM belies your monitoring of this forum. I'll reiterate my belief that this forum (and others) would be good repeat locations when issuing high profile SSM's/TSB's. Just saying.

 

[ROBERT BONNER]

You make some valid points.

Initial quality may be improving - but the long term quality (or lack of it) and a massive number of safety recalls (more poor quality) will drive away customers.

In the industry venacular, you're talking about long term durability, for which there is remarkably little reliable and repeatable statistical data. Seriously, there is more marketing in that space than statistics and always has been. That being said, perception is reality. The more people who read these forums and generate negative perceptions of VCT, Wastegates, and 10 speeds, the more customers that will be lost, whether the overall durability of the products (whatever exactly that is) is inferior, competitivee with, or superior to, the competition, statistically.

..kind of like long term side effects of ANY kind of medication, disease, vaccines, etc. Rigorous understanding of the long term performance of anything in our world is remarkably poor.

Philosophically, having been in the business for many years, I believe that real durability improvements across the industry have been sporadic over the decades. One graphic example is that of all Aluminum bodies. It used to be that powertrains north of the Ohio River always lasted longer than bodies....That is no longer the case, something that long term, 2nd and 3rd owners of 8 year old Aluminum F150's are just starting to appreciate.

But, I digress, the good news is that someone at Ford is actively analyzing the subject quality issue of this thread.

 

[mwalden]

I got a call from the one dealership that said that Ford rejected the claim at the beginning of January. They said that if you had paid to have the damage repaired that they would try to submit the cost to Ford to try to reimburse you.

 

[Andy B]

I hope they have fixed this.

My theoretical build date is March 6th