Intelligent access door handles not working

[zoey2015]

The Intelligent Access door handle on the front passenger and both rear doors don't work anymore on my 2018 Limited. I used to be able to lock and unlock the doors from any one of the four handles until 3 days ago. I now can only do that on the driver's side door. I tried both key fobs with new batteries and without anything else such as a cell phone in me. Suggestions before I take it to a dealer?
Thanks in advance!


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[Lou Hamilton]

There might be a setting in the SYNC software. I have not checked, but I know my wife's Honda has the option to unlock all doors or just the driver side door. This is for security reasons. If only the driver door is unlocked, then no one can sneak in in a darker area.

Again, I'm not sure that Ford put that as an option or not.

 

[Artie]

There might be a setting in the SYNC software. I have not checked, but I know my wife's Honda has the option to unlock all doors or just the driver side door. This is for security reasons. If only the driver door is unlocked, then no one can sneak in in a darker area.

Again, I'm not sure that Ford put that as an option or not.

There is a setting on my Navigator for drivers door or all four doors but that may be for which doors actually unlock. I have had my locks misbehave like yours a couple times before and both times was after a few days of the car not being driven. They are fine now.

 

[aggiegrad05]

I believe that may be battery related (so, sorta what @Artie said). If the battery is really low I think it turns off the “always on” sensor that’s looking for the fob in all locations except the drivers door. Just as Artie said, it’s happened to me a couple times after I’ve been running a lot on accessory mode and it always comes back.

I have no information to back this up other than personal experience.

 

[zoey2015]

After cleaning all the exterior sensors and cameras, all the IA locking and unlocking are working as they used to. Interesting!
Thank you all for sharing your experience!


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[George Niehaus]

Having same issues with Intelligent Access and doors (other than driver door) not responding to touch to lock or unlock. Called the dealership today for an appointment to diagnose and hopefully fix issue. On a side note....also still having trouble with outside mirrors intermittently adjusting and making clicking sound when going to enter vehicle. Supposedly went to the dealer and fixed after a reprogram for both outside mirrors. Anyone else with these issues? Very annoying!

 

[rx7gslse]

the vehicle stops scanning teh other handles when the voltage is low. Could be a lot of short trip,s or could be the battery on its last leg... You'll notice the auto stop/start won't engage either (will show auto stop/start not enabled, vehicle charging) when the voltage is low.


Mine is doing it to.. . likely time for a new battery.

 

[Jeka]

Low battery for sure. Mine does the same if I’m working on it for few hours without starting engine - continuously open/close doors which triggers power running boards, lights, etc.

 

[George Niehaus]

Having same issues with Intelligent Access and doors (other than driver door) not responding to touch to lock or unlock. Called the dealership today for an appointment to diagnose and hopefully fix issue. On a side note....also still having trouble with outside mirrors intermittently adjusting and making clicking sound when going to enter vehicle. Supposedly went to the dealer and fixed after a reprogram for both outside mirrors. Anyone else with these issues? Very annoying!

Update- Got car back with mirror issue/problem(from above) and it is fixed!-Yea!! Unfortunately, dealer couldn't replicate the intelligent access issue I was having (from above)and so far it hasn't done it for me either. Hope this issue fixed itself.

 

[wakeboarder]

Update- Got car back with mirror issue/problem(from above) and it is fixed!-Yea!! Unfortunately, dealer couldn't replicate the intelligent access issue I was having (from above)and so far it hasn't done it for me either. Hope this issue fixed itself.

I had a similar issue with the key. It was after I had the ignition on for an extended time without the engine running. It could be battery charge level related as others have mentioned.

 

[rx7gslse]

the vehicle stops scanning teh other handles when the voltage is low. Could be a lot of short trip,s or could be the battery on its last leg... You'll notice the auto stop/start won't engage either (will show auto stop/start not enabled, vehicle charging) when the voltage is low.


Mine is doing it to.. . likely time for a new battery.

Yup - mine needed a new battery per the dealer, down to ~400amps vs the 900 new, so a little less than 1/2 capacity... Replaced the battery and now the auto stop/start and the other 3 door handles are back to normal operation.

 

[Lou Hamilton]

Mine just started doing it this past week. Guess a battery is up next. Might wait until the Spring before camping season starts.


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[Christopher D]

Having same issues with Intelligent Access and doors (other than driver door) not responding to touch to lock or unlock. Called the dealership today for an appointment to diagnose and hopefully fix issue. On a side note....also still having trouble with outside mirrors intermittently adjusting and making clicking sound when going to enter vehicle. Supposedly went to the dealer and fixed after a reprogram for both outside mirrors. Anyone else with these issues? Very annoying!

 

[Christopher D]

I'm having the same issue with my door handles. First the driver door handle stopped working for the lock function. Now all four door handles don't work. Also, upon pressing the memory function, my outside mirrors either go up to the sky and start clicking or down to the ground and start clicking. Took a video and showed it to the dealer. They said they couldn't replicate the problem....but I showed you the video of it doing it! Really? I love this Expedition but it definitely has some gremlins. Not bad for $82,000.

 

[Going_Going_Gone]

I guess the low battery progression is the loss of Auto-Stop-Start, then intelligent touch door handles. Mine is holding in the "no more A-S-S" stage and I consider it a "plus," but I've used a trickle charger on it a time or two but no change. Next time it's in for service, they'll probably test the battery and deal with it then.

 

[drjeff]

I just went through this for 4 months. Dealer checked once while in for something else and said battery and charging system fine. Finally took it in for that specific problem. The battery was the problem. Expedition working fine now. They said the key to battery problem is if the Auto/Stop/Start is not working. Go get a new battery!

 

[JamaicaJoe]

Can Auto-Stop-Start be permanently overridden?

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[Lou Hamilton]

Can Auto-Stop-Start be permanently overridden?

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Only with a third party device. I don’t think anyone has fully found the ForScan way without kicking back battery errors.

I use the AutoStartStop Eliminator. When on sale, it is about $70 ($90 normally, I think). There are discount codes out there, too.


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[rx7gslse]

Can Auto-Stop-Start be permanently overridden?

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I heard on some years you can unplug the accessory port the battery and turns off teh auto start, but on later years doing that throws a code... I'll have to find the link.
https://www.f150forum.com/f118/disable-auto-start-stop-419657/

 

[bjtor]

My 2018 Expy would not allow me to lock or unlock using the door handles other than the drivers side. I asked the dealer to check the battery. Dealer said it was the body control module and said they needed the truck for a week so they could test every connection before Ford would authorize replacing the BCM. I told them to give me the car and checked the battery ...sure enough it was marginal. Replaced the battery and all the locks worked fine!
What a joke!
My local dealer must be milking Ford for service fees.