Lost my Brakes!!!!! Waiting for Ford Roadside Assistance now!!!!

[Habbibie]

When I worked at Volkswagen years back, I had 3 different customers Jettas that had leaking rear struts. It's always a slippery slope when you buy a used vehicle with a so called warranty. Combat that with the fact that you bought it from a Chevrolet dealer, and their hoping to make you go away. Don't you dare! Get ahold of consumer affairs, let them know it's a brake safety issue, and this needs to be corrected now. Check with your family attorney, but safety things like brakes usually will be extended beyond limited warranty especially if part failure is found to be something they neglected. Bottom line that dealership doesn't need bad publicity or legal fees. You might have to compromise on parts/labor costs, but I'm sure keeping you happy, and them out of court is top of their list. Keep in touch.

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Moose stop saying "keep in touch" at the end of your posts, I been seeing it often lately! you're an active member like some of the very little number of others, if a person isn't so self centered and selfish then they will keep in touch (receive a good deed, pass a good deed), the rest are low class POS's that only care for themselves and no one else, they want everything answered now and are OBVIOUSLY too cheap to get it fixed in a shop... they will be in touch in a day, week, month, year, decade..... whenever their expedition takes a crap on them and then they're back to demanding answers for no return!

I know you're active on this site but I dare you to prove me wrong in the past 3 months regarding this subject!!!!!!!!!!!!!

 

[jeff kushner]

I REALLY hope that calmness and a little goodwill on the part of the Dealer will leave you "healthy".

This IS where the metal hits the road.....if their "goodwill publicity" is just fraud or not....sry, my son has told me many litigation stories.....once you get an attorney...you win, plain & simple...at a price.

BUT I highly recommend trying to find a solution that all can live with, regardless of who pays.....

Good luck!

jeff

 

[1955moose]

Habbibie, you and I know that 30 percent or more of the posters don't give a rats you know. I didn't realize my sign off bothered you, but I'll stop. Figure like you said if they respond back, great, if not, you and I won't lose any sleep over it. On another note, did you ever fix your failing brakes?

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[Black]

Got the truck back yesterday and brakes are working just fine after $766.

Been a busy couple of days so I have not had a chance to give Ford a call. Hopefully will tomorrow. Dependent on how that goes I will Follow up with the Chevy dealer I bought it at as my sales guy mention maybe trying to help out or possibly buy the truck back. Both are above and beyond.

This is a Ford issue and hopefully they bring something to the table. One buys Ford Motorcraft parts they are warrantied for 2 years unlimited mileage and labor included. This being a catastrophic failure I sure hope they will at least refund the cost of parts.

This is my 7th Ford in 20 years and close to 750,000 miles and only my 2nd catastrophic failure.
The 1st was the T5 on my 1992 Mustang at 90k miles and not even sure how many folks learned to drive a stick on it so I will give them that one.

Master Cylinder, brake booster, and proportioning valve on a 2 year old truck. NOPE, NOPE, and NOPE.

Wife wants to replace her 2012 Highlander with another Expedition so we’ll wait see how things pan out.

Don’t worry I’ll keep you all updated.

 

[Black]

Called the Ford "Customer Service" line today and got nowhere.
Oh, sorry we'll document it good day.

I asked to speak to the Regional Manager and she actually told me THEY DO NOT HAVE PHONES!

The call takers supervisor is supposed to be calling me in the next 24 hours.

 

[jkayca]

Not sure how far this will get you but you could always file a complaint with the NHTSA. https://www-odi.nhtsa.dot.gov/VehicleComplaint/

 

[1955moose]

I told you consumer affairs, and get ahold of your attorney. I'll bet he or she will find that person's phone number. Like I said earlier their trying to make you go away. Here in the bay area we have a guy on channel 7 Michael Finney, 7 on your side the segments called. Check your area if the media has similar. Sorry but no more Mr nice guy! Hit them where it hurts, money and bad PR. Works everytime.

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[Flexpedition]

I told you consumer affairs, and get ahold of your attorney. I'll bet he or she will find that person's phone number. Like I said earlier their trying to make you go away. Here in the bay area we have a guy on channel 7 Michael Finney, 7 on your side the segments called. Check your area if the media has similar. Sorry but no more Mr nice guy! Hit them where it hurts, money and bad PR. Works everytime.

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Extortion.... when OP was out of warranty?

What happened sucks, I give you that 100%. Nothing like this "should" happen on a 2 year old vehicle. OP purchased a used vehicle out of factory warranty with 50K miles. The used Chevy dealers 90 day warranty came and went too. Was surely offered a dozen different ESPs by the Chevy dealer. Declined all of them. And I am cool with that. Its a calculated risk he took.

But to get expenses reimbursed by calling customer service, regional managers, TV stations, attorneys, bad PR. SMDH....

I'm all for a legitimate smear campaign if he had valid warranty claim and got screwed over by a dealership or service center or warranty provider. But thats not this case.

This unfortunately reminds me of a thread on a different automotive forum. Guy buys a brand car new. Gets the 6 year 100K mile super duper $$$$ warranty. Then 6 years and 100K trouble-free miles goes by and he realizes the car never saw the shop. Not even once. He legitimately thought he should get that warranty money reimbursed because he didn't use any of it. When they said no he hit the warpath. I just don't get it.

 

[sjwelds]

Keep in touch.

 

[1955moose]

See being in the business for years, we took care of our customers. Especially items like brakes. I'm sorry flex, everyone's got their opinion, but I don't think he should eat this one. At the very least they should work with him, not say things like thanks for calling, our regional manager doesn't have a phone. You guys may think getting reamed is a way of life, I don't. I've seen on this forum alone many members that got screwed even with their warranty. Brakes don't fail like that. Something as stupid as retracting brake pads without removing master cylinder cap, or lightly cracking a bleeder, could have ruptured the master cylinder seal, causing it to leak months later. I just feel our friend is so close to his expired warranty, they should have done the human thing. I guess I'm living in the past where businesses cared!

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[Black]

Extortion.... when OP was out of warranty?

What happened sucks, I give you that 100%. Nothing like this "should" happen on a 2 year old vehicle. OP purchased a used vehicle out of factory warranty with 50K miles. The used Chevy dealers 90 day warranty came and went too. Was surely offered a dozen different ESPs by the Chevy dealer. Declined all of them. And I am cool with that. Its a calculated risk he took.

But to get expenses reimbursed by calling customer service, regional managers, TV stations, attorneys, bad PR. SMDH....

I'm all for a legitimate smear campaign if he had valid warranty claim and got screwed over by a dealership or service center or warranty provider. But thats not this case.

This unfortunately reminds me of a thread on a different automotive forum. Guy buys a brand car new. Gets the 6 year 100K mile super duper $$$$ warranty. Then 6 years and 100K trouble-free miles goes by and he realizes the car never saw the shop. Not even once. He legitimately thought he should get that warranty money reimbursed because he didn't use any of it. When they said no he hit the warpath. I just don't get it.

I certainly am not talking a smear campaign. Just a conversation with someone at Ford about it that actually knows what I am talking about. Not the first line of defense customer service phone answerer that had no clue what a master cylinder or brake booster was or why it would be such a serious issue that they failed.
And yes I understand that things go wrong. But we are talking a catastrophic brake failure on a 2 year old truck. This is a huge safety issue.
In doing some reading it would appear that this is not Ford's first Rodeo on this exact issue on the 2013-2014 Ecoboost F150s
https://media.ford.com/content/ford...s-one-safety-recall-and-one-safety-compl.html

That is exactly how the service tech described my failure master cylinder went, forcing fluid into the brake booster causing it to go.
In most of my reading around here and most other Ford Sources on the net our 16/17 Expeditions share more in common with the 13/14 generation of F150s than they do The 16/17 model years.

Many time companies will at least take a look at SERIOUS issues that arise just outside of the warranty period. Especially when only mileage has gone over.

This is nothing like the guy that did nothing to maintain his truck expecting for his warranty to be valid. Actually the truck was just at the dealer and had the works package done which includes a full brake inspection. The service tech said the master cylinder likely had been leaking for sometime to cause the brake booster to go.

So I am still making my way up the ladder and will also be contacting the NHTSA as this appears to be the exact failure Ford felt the need to recall the F150s over which is a very similar platform.

 

[Black]

So we are now a week out and the "Supervisor" from the 1-800 customer service line has of course not contacted me.

The dealership is still stonewalling me on giving any contact number for any regional reps or anyone to actually speak with.

Now since getting the repairs done I am am getting the service advancetrac and hill descent control warning light.

Of course these things are directly related to the brake booster that was replaced. Even states as much in the product description.

"Description: Expedition, Navigator. All. F150. With turbo. With stability ctrl. Crew cab, with 3.5L. With roll stability."

Located a BBB site with the contact names of some higher up executives for my region but no specific contact info and not sure if those are up to date.

https://www.bbb.org/detroit/busines...rs-in-dearborn-mi-3752/reviews-and-complaints

 

[Trainmaster]

Looks like Ford has an issue with a brake component, and you can bet that on some level they know all about it. They also have a customer service issue, as do most large American corporations these days.

I don't expect much from anyone other than myself and my family. This way, I'm not disappointed. I also don't spend much on these things either, preferring to buy used to save for problems such as these.

I feel for you and the nonsense you're going through. Don't take it personal, and try to not let it ruin your day.

 

[Clemson82]

Has there ever been an example of the BBB helping? Who pays them? I've never understood what they actually do.

 

[Flexpedition]

Actually the truck was just at the dealer and had the works package done which includes a full brake inspection. The service tech said the master cylinder likely had been leaking for sometime to cause the brake booster to go.

I'm going to assume there was no evidence of leaking on your garage floor or on your driveway, correct?

Dealership can arrange a sit down meeting with a regional rep the next time they are in the area. Could be weeks or months out, but they will never, ever simply give you his/her phone number, email address, etc. Being outside of warranty, I'd set expectations low to be honest. For your situation the BBB would be a complete waste of time and do nothing more than add to your aggravation. I'd be surprised if Ford hasn't outsourced its call centers, so I wouldn't waste any more time there.

If you want to press the issue, I'd start with the dealership general manager or Principal. If no success then dealer owner, chances are the Chevy dealer golfs with the right person. If the dealership is a chain, like a Penske, AutoNation, Lithia or Sonic, then the corporate office would be a starting point.

Are you near Louisville? With two plants and thousands of workers, there surely is some FoMoCo suit or atleast collared shirt & tie presence.

 

[MidwestBoater]

Exactly this. My last truck was a 2014 Ram that I bought new.. that warranty wasn't worth the paper it was printed on.. FCA did all they could to fix each of my problems as cheaply (and incompletely) as possible. Transmission failure and hit 280* while towing? They just replaced the valve body, thing still ran hot after that (230* without even towing).. Rear differential whine at highway speeds? They replaced the carrier bearing (it was a worn out gearset), it still whined, they wouldn't do anything further. I dealt with their 800#, hours spent on the phone, sleepless nights I was so pissed off about it. My solution? I traded that headache in on a used Expedition with very little warranty left, knowing i'd be on my own with repairs.. it's a gamble but at least i'm not relying on the manufacturer to do a repair correctly.

Oh, and i'll also add, the FCA warranty on my truck with a tow packaged wouldn't pay for a rental that I could tow with.. I was at a lake 280 miles from home with a boat and no tow vehicle.

Looks like Ford has an issue with a brake component, and you can bet that on some level they know all about it. They also have a customer service issue, as do most large American corporations these days.

I don't expect much from anyone other than myself and my family. This way, I'm not disappointed. I also don't spend much on these things either, preferring to buy used to save for problems such as these.

I feel for you and the nonsense you're going through. Don't take it personal, and try to not let it ruin your day.

 

[Black]

I'm going to assume there was no evidence of leaking on your garage floor or on your driveway, correct?

Dealership can arrange a sit down meeting with a regional rep the next time they are in the area. Could be weeks or months out, but they will never, ever simply give you his/her phone number, email address, etc. Being outside of warranty, I'd set expectations low to be honest. For your situation the BBB would be a complete waste of time and do nothing more than add to your aggravation. I'd be surprised if Ford hasn't outsourced its call centers, so I wouldn't waste any more time there.

If you want to press the issue, I'd start with the dealership general manager or Principal. If no success then dealer owner, chances are the Chevy dealer golfs with the right person. If the dealership is a chain, like a Penske, AutoNation, Lithia or Sonic, then the corporate office would be a starting point.

Are you near Louisville? With two plants and thousands of workers, there surely is some FoMoCo suit or atleast collared shirt & tie presence.

No fluid leak visible whatsoever. Apparently it was all going through to the brake booster. Just had the works at the dealer less than a month prior that gave my full brake system the A OK.

Not really expecting much just want someone to listen and actually act like they care that my family could have had a serious accident due to the premature failure.
I have been a loyal Ford guy for 20 years got my 1st Ford before I even had a license 20 years ago. Have had seven total still own 3.

I am only 35 and hope to be around for quite some time and have many more cars and trucks. This failure really has me bothered and the fact there is ZERO concern on Ford's end really bothers me and will certainly take that into account for future vehicle purchases.

I am an hour or so from Louisville more horse farm country out this way.

I will keep pushing with the customer service line and dealer general manager. But I have a sick 1 year old at home with me this week so phone conversations are not really possible.

 

[Plati]

In this litigious day & age ... a big company like Ford will avoid like the plague any admission of neglect, bad design, defect, etc. that can come back to bite them in a lawsuit.

A buddy of mine had a beef with Samsung over a cracked screen. He started a campaign of calling and letter writing with zero results. Brick wall. So, he packed up the tv and shipped it to the highest executive he could find's office in NYC. He got a new tv.

.....then his son admitted he broke the screen by accident. Ooops.