2022 Expedition - Cracked Roof Panel; Cracked Lift gate Spoiler

[5280tunage]

Same same same

Wow, I mean at least yours didn't puncture the roof, some of them on here full on punctured the roof, which blows my mind that the spoiler and some ice is that much stronger than the aluminum roof. Sure hope no one ever experiences something falling on one of these.

 

[lubbers6]

I took some additional photos tonight in dim light. It really highlighted the damage and shows consistency with the other photos here, down to the ripple left of the puncture. The rear spoiler has become dislodged somewhere and is binding on the body in the exact location of the damage. No damage is evident when the rear hatch is closed. Nothing appears to be out of place or misaligned.

Patching the hole for now with some knockoff duct tape. The body shop can’t get us in until February 1st.

Until then I will continue to pursue a warranty claim with Ford. Please update this thread with details and photos if you discover similar damage to your vehicle!

View attachment 76110View attachment 76111View attachment 76112View attachment 76113View attachment 76114

 

[anonymous0128832]

Same here, it happened 2 weeks ago on the first snow of the season. Loud bang when I opened the trunk.

 

[slacker24]

Anyone have any luck getting there roof repairs covered? I recently had this happen to my 2023 expedition. Ford is refusing to pay for the damage. They covered the tailgate adjustment but not the cracked spoiler and dented roof. Ford's reasoning for the claim being denied was there is no way a plastic spoiler dented the metal roof but this forum shows I am not the only one. Any help is much appreciated!

 

[1775SS]

This just happened to my 22 tonight. Unbelievable. Supposedly there is a broadcast message/ bulletin for this to be covered under warranty. It was further back in this thread.
My question is, why is this still happening. I never recieved a recall, if their was one issued. ???
I'm going to my dealer tomorrow to see what they know about this.

Anyone have any luck getting there roof repairs covered? I recently had this happen to my 2023 expedition. Ford is refusing to pay for the damage. They covered the tailgate adjustment but not the cracked spoiler and dented roof. Ford's reasoning for the claim being denied was there is no way a plastic spoiler dented the metal roof but this forum shows I am not the only one. Any help is much appreciated!

 

[LegalBrief]

Call me what you may but if it’s icy or snowing - why aren’t you brushing all your top edges before opening.. I do it because I don’t want snow inside.

 

[rd618]

Call me what you may but if it’s icy or snowing - why aren’t you brushing all your top edges before opening.. I do it because I don’t want snow inside.

Read the SSM before posting. it has nothing to do with snow or ice. It's due to insufficient gap in manufacturing, the expansion of the plastic with freezing temperatures causes the contact.

 

[AJ82]

My question is, why is this still happening. I never recieved a recall, if their was one issued. ???
I'm going to my dealer tomorrow to see what they know about this.

Recalls are for safety issues, this isn't considered one unfortunately. This is a production line install issue (not enough gap). My guess is someone new on the line was installing it wrong for a while.

 

[ROBERT BONNER]

Anyone have any luck getting there roof repairs covered? I recently had this happen to my 2023 expedition. Ford is refusing to pay for the damage. They covered the tailgate adjustment but not the cracked spoiler and dented roof. Ford's reasoning for the claim being denied was there is no way a plastic spoiler dented the metal roof but this forum shows I am not the only one. Any help is much appreciated!

Review Hazbeen's post at the top of page 12 of this thread. It gives you all of the information to get this repaired and covered by Ford. Report any dealer that isn't complying.

 

[1775SS]

Call me what you may but if it’s icy or snowing - why aren’t you brushing all your top edges before opening.. I do it because I don’t want snow inside.

Yeah, there wasn't any snow on my vehicle. Thanks for the public sevice announcement.

 

[1775SS]

Recalls are for safety issues, this isn't considered one unfortunately. This is a production line install issue (not enough gap). My guess is someone new on the line was installing it wrong for a while.

Ok, that makes sense. Still, unless Ford figures out how to inform Expedition owners of this issue, it will continue to happen. Maybe inform dealers to notify its customers. Check the gap during oil changes. Have an airplane do some sky writing. Send a letter via pony express.
Anything is better than thousands in repair.
My damage

 

[AJ82]

Yep completely agree. Notices were sent to the dealers if you read earlier posts. Now are they doing any proactive things like checking at an oil change. I'd be willing to say they aren't. Sadly damages get the dealers more work and more money than doing the right thing. I'm going to have them check mine when it goes back for something else.

 

[giudi1md]

Thought I would post back with an update, last winter we had the hatch fixed and I thought we were good… today my wife opened the hatch and heard another pop while opening the rear hatch and this time we have two punctures in our roof! Will be following up with the dealership in the morning, but I’m in total disbelief.

 

[Polo08816]

Thought I would post back with an update, last winter we had the hatch fixed and I thought we were good… today my wife opened the hatch and heard another pop while opening the rear hatch and this time we have two punctures in our roof! Will be following up with the dealership in the morning, but I’m in total disbelief.

What model year is your vehicle?

 

[giudi1md]

What model year is your vehicle?

2022. Previously had this issue last winter as documented in this thread. Was repaired and everything seemed fine until the cold temps came back around.

 

[99WhiteC5Coupe]

Objectively, relative to the competion, you are correct; however, if you view today's objective numbers accross the industry in historical context, all companies, including Ford, continue to improve initial quality in agregate over time. Ford is plagued by escessive costs/incident versus quantity of unique mid to high mileage engineering related recall incidents - not an excuse, just a fact.

The point being, they should still have reasonably robust identification and containment capabilities for this type of relatively "rare" production or redesign escape. Furthermore, this is usually an easy thing to discover, track, troubleshoot, fix and prevent recurrance of. "Rare" meaning single, low volume, legacy, vehicle line affected over what seems to be an easily defined production time period. This is the type of thing that we used to solve in an afternoon; then we spent a few weeks following up on and finally firing or some other way abusing those responsible inside or outside of the company.

Just an update on vehicle safety recalls.

In 2023, Ford issued 56 separate safety recall campaigns involving 5.9 million vehicles.

This was the third consecutive year where Ford had the most safety recalls and the most vehicles recalled for safety issues.

 

[alynette20]

that for sure looks like it was caused by ice.

Same thing happened to our 2022 expedition, 2 weeks ago ice on roof, opened back hatxh,heard a cracking, pop, then spolliler cracked and metal on roof punctured. How can ice puncture metal??! It's like the roof is made from cheap aluminum . How can $80,000 vehicle madefir extreme weather do this? It is a known defect. Ford Dealer says not covered by warranty, ins company says they dont knowwho is responsible, auto body says only Ford dealership can fix the roof, no one wants to take responsibility, and 2 weeks paying for rental car while the vehicle gets handed around to different people and no one wants to touch the vehicle, will have to pay cash to fix this. Very unhappy with Ford!! Not the way to handle customers who are paying top dollar for this vehicle.

 

[99WhiteC5Coupe]

Same thing happened to our 2022 expedition, 2 weeks ago ice on roof, opened back hatxh,heard a cracking, pop, then spolliler cracked and metal on roof punctured. How can ice puncture metal??! It's like the roof is made from cheap aluminum . How can $80,000 vehicle madefir extreme weather do this? It is a known defect. Ford Dealer says not covered by warranty, ins company says they dont knowwho is responsible, auto body says only Ford dealership can fix the roof, no one wants to take responsibility, and 2 weeks paying for rental car while the vehicle gets handed around to different people and no one wants to touch the vehicle, will have to pay cash to fix this. Very unhappy with Ford!! Not the way to handle customers who are paying top dollar for this vehicle.

The TSB / communication issued by Ford instructs the dealer to repair the damage: https://static.nhtsa.gov/odi/tsbs/2023/MC-10232437-0001.pdf

Perhaps print the communication and speak with the service or body shop manager?

 

[mwar99]

Same thing happened to our 2022 expedition, 2 weeks ago ice on roof, opened back hatxh,heard a cracking, pop, then spolliler cracked and metal on roof punctured. How can ice puncture metal??! It's like the roof is made from cheap aluminum . How can $80,000 vehicle madefir extreme weather do this? It is a known defect. Ford Dealer says not covered by warranty, ins company says they dont knowwho is responsible, auto body says only Ford dealership can fix the roof, no one wants to take responsibility, and 2 weeks paying for rental car while the vehicle gets handed around to different people and no one wants to touch the vehicle, will have to pay cash to fix this. Very unhappy with Ford!! Not the way to handle customers who are paying top dollar for this vehicle.

Go back to the dealer, it should be covered, see post above.

 

[1775SS]

2022. Previously had this issue last winter as documented in this thread. Was repaired and everything seemed fine until the cold temps came back around.

Sounds like there is some incompetence with your dealer.
How long did it take for the first repair to get completed and do you know what they did to repair your roof ?