Sync 3 won't Connect to internet

[fetasigma]

For the life of me I cannot get sync 3 to connect to my home internet on my 2018 expedition, tried a master reset no luck. It does see the network, just won't connect. Tried using wps, no luck. Set up a guest network without a password and it hooked up right away but I am not going to to leave a open network open. Once I put a simple password on that it wouldn't connect to that either? What am I missing?

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[LokiWolf]

For the life of me I cannot get sync 3 to connect to my home internet on my 2018 expedition, tried a master reset no luck. It does see the network, just won't connect. Tried using wps, no luck. Set up a guest network without a password and it hooked up right away but I am not going to to leave a open network open. Once I put a simple password on that it wouldn't connect to that either? What am I missing?

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What WPA revision are you using for the Password?


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[fetasigma]

I figured it out anyway, it didn't like the 802.11r band on my router, all fixed now that it's disabled, but stupid that it is affected by that

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[LokiWolf]

I figured it out anyway, it didn't like the 802.11r band on my router, all fixed now that it's disabled, but stupid that it is affected by that

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802.11r isn’t a band, it is fast roaming and should only be an issue if you have 2 or more Access points with the same SSID. I am guessing you have a mesh wifi network like Orbi or Velop?


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[fetasigma]

Yep I have a deco mesh network, solved the issues, not sure adding the wifi did anything in the truck lol, may do the upgrade to 3.4 sync when I am out of warranty

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[LokiWolf]

Yep I have a deco mesh network, solved the issues, not sure adding the wifi did anything in the truck lol, may do the upgrade to 3.4 sync when I am out of warranty

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That explains it. Most likely, 2 of your mesh points were equal distance signal strength wise and it couldn’t make a decision. Sync 3 only operates on 2.4Ghz.

Just do 3.4 now. Won’t affect warranty.


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[fetasigma]

Really won't affect warranty? I am. Still under 30000

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[LokiWolf]

Really won't affect warranty? I am. Still under 30000

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I have run Beta’s on my Sync Radio’s many times over the years. Just like anything else, they would need to prove it caused the problem.

If during the install, you bricked the unit. They could reload it at the dealer using their system. If you were honest about what you were doing it would be less than 1 hour of shop time that you would pay.




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[fetasigma]

Updated it to the new version, cant wait to play with it on the road, install was easy with your instructions and link loki

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[5280tunage]

This was the closest topic I could find so I figured I'd post here rather than create a new post. I have two questions and possibly complaints about getting Wifi setup on these. I have a 2019 expy with Sync3. Went to enable Wifi for updates and found that not only does it look like I cannot view the Wifi mac address, but there's no way to manually connect to a network. My SSID's aren't broadcast, and I enforce Mac address whitelists.

I also wish it had a diagnostic screen, that would at least show me easy details, like IP address once associated, and again MAC address. This stuff should be table stakes.

Has anyone found a way around this? Super annoying, at this point, that any manufacturer that includes WiFi in any system doesn't give an interface for things like this. I'm also not sure where the Wifi antenna might be in this rig, but it show's a pretty week signal, but yet if I take my laptop into the car, with a wifi analyzer, signal strength is actually still pretty good.