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oh my, so this gets funnier and funnier. So I heard back today, from one of the customer service reps, of course not the supervisor that I last talked to, but now it seems they aren't even sure what they told me. This guy asked me if I really wanted to proceed with buy back. I explained no, not without a heck of a lot more of a conversation. Specifically, I said the supervisor told me the good faith review was to determine if they can replace the damn turbos. That's all. $2500 in warranty work, but he's saying that means they were initiating the buy back review process.
So my god, anyone here have experience with this process. For one, I'm not sure I'll qualify anyway because I'm now outside of 1yr and my state is only 1yr on lemon laws. But second, my first thought is the thousands I've spent on stuff like clear bra, tint, lights, etc. Sure some things like my skid plates I can remove and put on a new one, but there so much more. Luckily I've kept all of my OE stuff like intercooler, intake, etc. Appreciate any insight here folks. I really can't believe they would rather do a buy back then just replace the bloody turbos.
ALRIGHT! Back to report. Just got the rig back, after just over four weeks in the shop over the last 6 months just for this issue. They replaced both turbos (only after escalating over and over and over again with ford customer care). Ran into several issues and ended up replacing several other things including two oil cooler assemblies, tons of hoses, and exhaust manifold gasket, and several other things. Also did the dash swap (2nd time) since the original dash was warping (first replacement was damaged). Worked on the sunroof popping thing, and did some software updates.
All said and done, I saw the full RO, it was roughly 9 pages long and total service was just over $7K. Pretty insane. As for the car, I'm happy to say that so far I haven't heard any rattle. Not at startup, not under slow acceleration, at all so that's great. It actually feels a tad peppier than it did before, but maybe that's because I've been driving a '21 F150 STX for 3 weeks.
This whole experience has been so crappy, I'm just glad it's over and hopefully I don't have to take it in for anything else in a very long time. It makes it even worse, that all of the research I did to find a well rated dealership for service was acquired last year, and is normal when that happens, all shit breaks loose. Lost virtually every employee in service... So sick of that happening to every family owned dealership left. Sell out to the big names and customers are the first to lose.
One interesting thing the service manager told me, was we were lucky so much of this was escalated. He's had another expedition sitting in the shop for 11 weeks because they can't get a new BCM. Since the dealer does Dodge/Chevy/Ford, they told me that Chrysler is essentially on exchange only terms right now. Never heard of that, but it means that Chrysler may not replace parts on vehicles until they get the defective parts, he said they have things like ECU's, trannies, etc taking 6-8 weeks. Thanks COVID.
Ha Ha, pretty sure that's not what they would call me. But I am persistent. I was raised to be proud of the things I work for, and damnit, I want it to be right when it costs this much. I would never buy a Honda Civic and expect it to be perfect, sadly they might be more so than this has been so far.Glad Ford FINALLY fix your turbos! 6 months of playing the back & forth, you deserve a medal/plaque/award from Ford for the "Most patient/enduring customer of the year"!