jrc50
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Flexpedition:
Funny on this forum of what can go wrong with Detroit "Better Ideas" you mention Air Bags BLOWING UP! My 2008 Lincoln MKZ sedan got a recall from Ford in July of 2016 due to the Takata air bag igniter (oops sorry inflator). Basically this first letter let me know there was a problem and that Ford was working diligently to get me parts to fix it. Speeding forward to late 2017, Ford sends me another letter saying they would be willing to fix my inflator with exactly the same defective parts they used when they assembled this car in 2008 which they would send to my closest dealer to install so Ford can run a test and prove that the inflator will not inflate all on its own (I threw that letter in the garbage as the last thing I want is some dealership messing with an inflator they were not familiar with and me waiting 10 years for Ford to complete their test and a report (this car already has 125K on it).
Then last week I get yet another letter from Ford warning me sternly that I must not allow anyone to sit in the MKZ passenger seat because it may inflate/ignite (my alternate wording) and after two years Ford still has no clue when they might bless me with parts, but of course they insist Ford is doing everything it can to supply parts, but of course they cannot give a date when that blessed event might occur.....(something about elephants mating, you remember it goes on at a very high level and for a long time)
I have called the FOMOCO generator of these letters several times to express my extreme displeasure with Ford's inaction and impotence, rendering this car effectively worthless (in any trade in or sale) and of some concern in our family's safety!!
As a footnote, anyone on this blog who wonders why I am such an idiot for questioning the safety of STOP/START systems and their probable maintenance costs should take this ongoing example of the finest in customer problem handling as one of my numerous reasons for asking simple questions of the manufacturers about what they claim.
Funny on this forum of what can go wrong with Detroit "Better Ideas" you mention Air Bags BLOWING UP! My 2008 Lincoln MKZ sedan got a recall from Ford in July of 2016 due to the Takata air bag igniter (oops sorry inflator). Basically this first letter let me know there was a problem and that Ford was working diligently to get me parts to fix it. Speeding forward to late 2017, Ford sends me another letter saying they would be willing to fix my inflator with exactly the same defective parts they used when they assembled this car in 2008 which they would send to my closest dealer to install so Ford can run a test and prove that the inflator will not inflate all on its own (I threw that letter in the garbage as the last thing I want is some dealership messing with an inflator they were not familiar with and me waiting 10 years for Ford to complete their test and a report (this car already has 125K on it).
Then last week I get yet another letter from Ford warning me sternly that I must not allow anyone to sit in the MKZ passenger seat because it may inflate/ignite (my alternate wording) and after two years Ford still has no clue when they might bless me with parts, but of course they insist Ford is doing everything it can to supply parts, but of course they cannot give a date when that blessed event might occur.....(something about elephants mating, you remember it goes on at a very high level and for a long time)
I have called the FOMOCO generator of these letters several times to express my extreme displeasure with Ford's inaction and impotence, rendering this car effectively worthless (in any trade in or sale) and of some concern in our family's safety!!
As a footnote, anyone on this blog who wonders why I am such an idiot for questioning the safety of STOP/START systems and their probable maintenance costs should take this ongoing example of the finest in customer problem handling as one of my numerous reasons for asking simple questions of the manufacturers about what they claim.